Princes De lustre

Highly organized, dedicated, and results-driven professional with over six years of experience in the BPO and online casino industries. Skilled in customer service, payment processing, sales, and administrative support in fast-paced environments. Seeking an opportunity to contribute my expertise while continuously developing my interpersonal, communication, and critical thinking skills within a dynamic organization.

Payment Officer at Wbridges Manpower Corp. (2021-03 – 2025-07)

Chinese, Indian, and Brazilian Accounts

• Processed customer withdrawal requests for online casino transactions.
• Verified customer accounts before processing withdrawals and deposits.
• Monitored accounts for suspicious or fraudulent activities.
• Confirmed sufficient account balances before gaming transactions.
• Maintained accurate records of deposits and withdrawals using Microsoft Excel.

Sales Representative at Alorica Philippines Inc. (2018-10 – 2020-02)

• Handled inbound and outbound sales calls for Newsmax Magazine.
• Promoted subscription upgrades, renewals, and special offers.
• Assisted customers with subscription inquiries and account concerns.
• Consistently delivered excellent customer service while meeting sales goals.

Front Desk Receptionist at Great Feat Services (2017-09 – 2018-09)

• Assisted employees and visitors with inquiries and workplace concerns.
• Answered and routed incoming telephone calls.
• Received and managed parcels and deliveries with proper authorization.
• Guided visitors regarding restricted and common office areas.
• Maintained office supplies, stationery, and equipment inventory.
• Ensured workplace consumables were adequately stocked.

Lyceum of the Philippines University

Bachelor of Science in Tourism Management