Princess Abigail Lopez

Solution-oriented professional combining financial literacy with a customer-centric approach. Facilitated transactional accuracy and meticulous record-keeping. Leveraged analytical problem-solving to identify and implement effective solutions for specialized client needs.

Customer Service Representative – Intuit QuickBooks - Foundeyer Asia, Inc. - Alabang, Muntinlupa City

(2025-10 - 2026-02)

• Delivered exceptional customer support via phone and chat, resolving technical and account-related concerns.
• Optimized email business operations by providing expert guidance on advanced software functionalities, including payment processing, payroll management, and financial reconciliation, and other key features.
• Assisted customers in recording and managing financial transactions, ensuring accurate bookkeeping and reliable documentation within accounting software.
• Logged 100+ customer interactions weekly in Salesforce CRM, supporting reliable and detailed client records.
• Build rapport through professional, empathetic, solution-focused communication, escalating complex issues, and coordinating cross-team resolutions.

Bookkeeping Intern - Shaymejay Managerial and Business Services - Binan, Laguna

(2025-01 - 2025-05)

• Managed end-to-end filing of tax returns, VAT Relief, and AFS through BIR filing systems.
• Coordinated timely tax payments and treasury activities for a diverse client portfolio, ensuring zero late penalties through diligent banking.
• Reconciled transaction-related documents, identified discrepancies, and assisted in correcting records to ensure accuracy.
• Managed email correspondence to maintain organized records of payments and receipt confirmation, and support effective communication.

Bachelor of Science - Business Administration, Major in Marketing Management - San Pedro College of Business Administration (2025-08)