Rey Austria

I have developed the ability to quickly understand and resolve customer issues while maintaining effective communication with customers, team members, and executives. My dedication to teamwork and willingness to go above and beyond has earned me a reputation as a valuable team player.

My strength lies in providing excellent customer service and easily handling challenging situations. I have developed the ability to quickly understand and resolve customer issues while maintaining effective communication with customers, team members, and executives. My dedication to teamwork and willingness to go above and beyond has earned me a reputation as a valuable team player.

I have extensive training in providing support through phone, chat, and email, and I am experienced in dealing with various types of customers, ranging from easy to extremely challenging.

I have been trained in using SaaS (Software as a Service) platforms such as Slack, Opendock, Shopify, ZenDesk, SalesForce, ReAmaze, Google Docs & Workspace, Bomgar Remote Management, BMC-Helix Remedy (ITSM), Confluence, Active Directory, MS Azure AD, Airwatch, JAMF, RSA Provisioning, Citrix, VMWare, as well as various CRM (Customer Relationship Management) like LMS (Learning Management Systems) and SAP (Systems Applications and Products).

In 1998, I obtained a Bachelor's Degree in Business Administration from the Philippine School of Business Administration, with a major in Business Management.