Roselia De Roxas

Highly dedicated and detail-oriented Customer Service professional with over 7 years of experience in providing excellent client care, managing inquiries, and resolving customer concerns in a fast-paced environment. Adept at active listening, digital communication, and maintaining positive client relationships. Eager to transition my strong background in customer care into the gaming and online casino industry with KMC Solutions.

Senior Customer Specialist / Nail Technician at Nails and Toes (2018-01 – Present)

• Provided high-quality face-to-face customer service by welcoming clients and identifying their specific needs.
• Addressed and resolved client complaints regarding salon services with patience, empathy, and professionalism.
• Managed client bookings, inquiries, and service follow-ups through phone calls and social media chat platforms.
• Maintained strong customer relations, resulting in a 90% repeat-client rate and high customer retention for the business.

Spa Management Technology – ATEC TECHNOLOGICAL COLLEGE INC (2010-01 – 2012-12)

– Marcelo H. Del Pilar National High School (2005-01 – 2009-12)