Shecainah Grace Binalla
Results-Driven Content Moderator with over 3 years of experience safeguarding online communities
Hire this person
Send a job offer directly to this candidate
About
Results-Driven Content Moderator with over 3 years of experience safeguarding online communities. Proven track record of effectively reviewing and moderating user-generated content, ensuring platform integrity and fostering a positive environment for all users. Skilled in policy interpretation, crisis management, and user safety protection, with a strong passion for maintaining online community safety.
Experience
Customer Service Representative / Content Moderator - Teleperformance
(2022-01 - 2026-01)
- Reviewed and assessed 700+ pieces of user-generated content daily using Bytehi's AI-powered platform to ensure compliance with community guideline.
- Identified and flagged inappropriate or harmful content, including hate speech, harassment, and misinformation.
- Achieved 98-100% weekly accuracy rate, consistently meeting team SLA targets.
Education
Home Economics - Home Economics - Noah's Academy Inc. (2020-01 - 2022-01)
Business Administration - Human Resource Development Management - Taguig City University (2022-01 - 2024-01)
