Stephen Quijano

Dedicated and results-driven professional with over 8 years of experience in customer service, sales, & business development. Skilled in building client relationships, exceeding sales targets, and delivering excellent customer experiences. Seeking a challenging position where I can leverage my extensive background in customer engagement and sales strategies to contribute to organizational growth while continuing to develop professionally

Part-time Lead Qualifier at Lending3 (2022-01 – Present)

• Promoted and sold mortgage loan products to potential borrowers through direct sales, referrals, and networking
• Generated new leads by building relationships with real estate agents, brokers, and other referral sources
• Conducted client consultations to understand financing needs and recommended appropriate mortgage products
• Prepared mortgage loan applications and gathered required documentation to initiate the approval process
• Educated clients on mortgage terms, interest rates, payment options, and the overall loan process
• Maintained an active sales pipeline to consistently meet monthly and quarterly origination targets
• Followed up with prospects and applicants to drive conversion from lead to loan closure
• Collaborated with underwriting and operations teams to ensure timely processing and loan closings
• Tracked market trends and competitor offerings to effectively position mortgage products
• Ensured all sales and lending activities complied with company policies and banking regulations

Sales Representative, Telco Account at Sykes Enterprises Inc. (2019-01 – 2022-12)

• Handled 80–100 inbound and outbound customer calls daily, assisting with billing inquiries, account updates, plan changes, and technical troubleshooting
• Educated customers on Verizon products, plans, and services, helping them choose the best options based on their needs
• Resolved customer issues efficiently on the first call whenever possible, maintaining high first-call resolution scores
• Processed account transactions including activations, renewals, suspensions, and cancellations with accuracy and compliance
• Promoted additional services, device upgrades, and bundled plans, consistently meeting or exceeding monthly sales and upsell targets
• Worked closely with other departments to resolve escalated cases and ensure a smooth customer experience

Sales Representative, UK Account, Insurance at Chanelfix Inc. (2018-01 – 2019-12)

• Handled inbound and outbound sales calls from UK customers, focusing on selling and renewing appliance insurance coverage plans
• Educated customers on the benefits, terms, and conditions of appliance insurance, ensuring they selected the most suitable coverage
• Processed new policy applications, renewals, cancellations, and payment arrangements with accuracy and compliance
• Addressed customer inquiries and concerns regarding claims, policy details, and coverage limits, ensuring a high level of service
• Maintained accurate records of policies and leads using CRM tools, enabling efficient follow-ups and improved sales pipeline management

Sales Representative, US Based Car Insurance Account at XactCall Corporation (2016-01 – 2018-12)

• Handled inbound and outbound calls to promote and sell car insurance policies, focusing on US-based clients
• Assessed customer needs and risk profiles to recommend appropriate insurance coverage options and premium plans
• Educated customers on policy terms, benefits, exclusions, and claims processes to ensure full understanding before purchase
• Generated and qualified leads through cold calling, referrals, and follow-ups, maintaining an active sales pipeline
• Processed new policy applications, renewals, cancellations, and amendments in compliance with US insurance regulations
• Negotiated premium rates and policy terms with customers to close sales while maintaining company profitability
• Maintained accurate client information in CRM systems, ensuring timely follow-ups and policy tracking
• Collaborated with underwriting and claims teams to expedite policy approvals and resolve client concerns
• Met and exceeded monthly and quarterly sales targets, while maintaining high customer satisfaction scores

Bachelor of Science in Secondary Education in Social Studies – Northern Cebu Colleges (NCC) (2022-01 – 2025-12)

Associate Degree in Computer Programming & Servicing – Cebu Normal University - Medellin Campus (2014-01 – 2016-12)