Rodrigue Yotat

French-English bilingual professional with experience in customer care, client communication, research, and data analysis across service and project-based environments. Proven ability to handle customer concerns, resolve issues, gather accurate information, and maintain high service quality in fast-paced operations. Strong background in stakeholder coordination, reporting, problem-solving, and multi-tasking, with hands-on experience using digital tools including Copilot, ChatGPT, IRIS, Taldesk, and Microsoft Office.

Prepared to contribute to a Tier one customer service role by delivering professional support, clear communication, and a positive customer experience.

French Bilingual Construction Project Research & Data Analyst at Office Partners 360 (OP360) (2025-05 – Present)

• Researched and validated public and private construction project information to support accurate business reporting and database updates.
• Contacted architects, engineers, and project stakeholders to obtain missing data, clarify project details, and improve record completeness.
• Produced structured reports and verified project information including costs, timelines, and key stakeholders, helping maintain data consistency across multiple active accounts.
• Managed updates for multiple projects simultaneously while maintaining strong attention to detail in a deadline-driven environment.
• Strengthened data accuracy by cross-checking project information and escalating discrepancies before final submission.
• Used IRIS, Taldesk, Copilot, and ChatGPT to streamline research workflows, improve response efficiency, and support day-to-day reporting tasks.
• Demonstrated strong written and verbal communication skills by engaging external contacts professionally in French and English.
• Handled high-volume information requests and follow-ups with professionalism and accuracy.
• Improved reliability of project records through consistent verification and timely status tracking.
• Built effective working relationships with external stakeholders to secure accurate and updated information.

French Bilingual Customer Care Specialist at Bruntwork (2022-10 – 2024-11)

Served as a primary point of contact for French- and English-speaking customers in Canada, delivering timely and professional support.

Material Department Worker at MATCAM Construction Ltd. (2014-05 – 2017-09)

• Supported logistics and material management for project execution.
• Helped monitor inventory availability and equipment readiness to support uninterrupted operations.
• Maintained coordination with internal teams to ensure timely access to required materials.

Intern - Material Department at Camrail Bollore (2012-07 – 2012-08)

• Assisted with logistics coordination and material distribution for electrical project activities.
• Supported day-to-day operational tasks within the material department.

Bachelor's Degree in Electrical Engineering – IUG Douala (2014)

Baccalaureate C in Science Track – La Roche High School (2011)