Toni Syjuco

Resourceful and independent Virtual Professional adept at managing dynamic calendars, resolving complex customer inquiries, and executing social media strategies. Committed to ensuring seamless daily operations so business leaders can focus on long-term goals.

Executive Assistant at GlobalTech VA (2023-01 – 2026-01)

• Triaged inboxes, drafted and sent timely responses to client inquiries and issue tickets, escalated complex cases, and maintained response templates to ensure consistent, professional communication.
• Scheduled and coordinated appointments across time zones; managed calendars and reminders to reduce missed meetings.
• Executed email marketing tasks in Mautic: uploaded templates, created audience segments, scheduled campaigns, and ran pre-send checks.
• Handled refunds and payment disputes with Stripe, Ethoca, Verifi, Glacier Payments, preparing documentation and ensuring timely resolution.
• Supported talent recruitment by posting job openings across different platforms, screening applicants, communicating with candidates, handling recruitment emails, and scheduling interviews with hiring teams.
• Maintained accurate records, tracked order and transaction status, and kept CRM and spreadsheets up to date for stakeholder access.

Backoffice Specialist at US-Based E-Commerce Startup (2022-01 – 2022-11)

• Managed calendars and appointment setting using Calendly and manual scheduling; coordinated client communications and follow ups.
• Created social media graphics and short-form content using Canva and AI tools; wrote captions and scheduled posts for Facebook and Instagram.
• Performed data entry, organized digital files and receipts, and prepared KPI summaries to inform client advertising and operations decisions.
• Provided general administrative support to ensure smooth business operations

Project Accountant at New Wave Direct System Inc. (2019-07 – 2022-06)

• Applied rigorous recordkeeping, invoice verification, purchase order processing, and payroll preparation.
• Used Excel for expense trackers, billing summaries, and reconciliation—enabling fast, reliable financial reporting for small teams.
• Organized contracts, change orders, receipts, and supporting documents into searchable digital files and reconciled records against trackers; maintained audit-ready documentation for quick retrieval during client billing or internal reviews.
• Managed vendor coordination and payroll support — handled supplier communications, resolved invoice discrepancies, and prepared payroll schedules to ensure timely payments and fewer payroll queries.

Bachelor of Science in Accountancy – Carlos Hilado Memorial State University (2014 – 2018)