Vincent Esmeralda

Dedicated and detail-oriented professional with experience in customer service and field data collection. Proven ability to handle high-pressure environments, manage administrative tasks, and communicate effectively with diverse groups and teams.

Customer Service Representative (Probationary) - Alorica Teleservices Inc. - Cubao, Quezon City

(2025-05 - 2025-06)

• Handled customer inquiries in a high-volume environment while maintaining strict adherence to company service standards.
• Utilized internal computer systems to document interactions and resolve issues effectively.
• Maintained professionalism and composure under pressure to meet performance and quality metrics.

Statistical Researcher (Enumerator) - Philippine Statistics Authority - Camarin, Caloocan City

(2024-07 - 2024-08)

• Conducted field data collection, visiting various households to gather accurate socio economic information.
• Ensured a great quality of data integrity by verifying information through established guidelines.
• Managed daily field reports and coordinated with team leaders to meet strict project deadlines.

Senior High School - Humanities And Social Sciences (HUMSS) - St. Peter Velle Technical Training Center Inc. (2024)