Arzu Nasir

I am a professional and results-driven customer service and sales professional with over 4 years of experience in outbound sales, admissions, campaign management, and customer handling. I have developed strong communication, lead conversion, and relationship-building skills through my experience as an Outbound Sales Agent and Admission Representative/Campaign Manager. I have successfully handled prospective customers and students, conducted outbound calls, managed follow-ups, addressed queries, and supported admission and sales targets.

I am confident in building strong customer relationships, managing leads, and contributing to business growth through effective communication and result-oriented sales strategies.

Admission Representative/ Campaign Manager - CSS MasterClass Pvt

(2025-01 - 2026-01)

• I managed student admissions and guided prospective students throughout the enrollment process, ensuring a smooth and professional experience.
• I communicated with prospective students and addressed their queries, and provided accurate information about programs, fees, and admission procedures.
• I planned and executed admission campaigns to generate leads, increase student engagement, and support enrollment targets.
• I maintained admission records, monitored campaign performance, and coordinated with internal teams to achieve recruitment and enrollment goals.

Outbound Sales Agent - KM Communications

(2025-01 - 2026-01)

• I made outbound calls to prospective customers, introduced products/services, and identified potential sales opportunities.
• I engaged with leads, understood their needs, handled queries, and provided suitable solutions to encourage conversions.
• I consistently followed up with prospects, maintained customer relationships, and worked toward achieving daily and monthly sales targets.
• I maintained accurate records of calls, leads, and sales activities while coordinating with the team to improve overall sales performance.

FSC PRE MEDICAL - Govt Degree Girls College, Block- 13 Gulistan e Jauhar (2018-01 - 2020-01)

BACHELORS IN INTERNATIONAL RELATIONS - International Relations - National University Of Modern Languages (2021-01 - 2025-01)