Huma Sami

HR Operations and Talent Acquisition Specialist with 4+ years of experience across the IT/software, real estate, and insurance sector. Skilled in end-to-end recruitment, HR operations, payroll management, HRIS/ERP systems, policy implementation, onboarding, offboarding, employee relations, performance management, and workforce planning. Experienced in technical and non-technical hiring, with a proven ability to streamline HR processes, support organizational growth, and deliver efficient people operations.

HR Manager - Zigron Pakistan - Islamabad

(2023-11)

• Lead end-to-end HR operations, managing the complete employee lifecycle from onboarding to offboarding while ensuring accurate employee records and compliance with company policies and Pakistan labor laws.
• Manage full-cycle recruitment for technical roles (Software Engineers, QA, DevOps, AI Engineers, Design Engineers) and non-technical roles (HR, Marketing, Sales, Finance, Administration, and Designers) by partnering with department heads to identify hiring needs, prepare job descriptions, and execute recruitment strategies.
• Design and implement structured onboarding and orientation programs to ensure a seamless employee experience and accelerate new hire productivity.
• Manage monthly payroll processing for 200+ employees using PayPeople HRIS, including salary revisions, annual increments, bonuses, commissions, referral bonus, overtime, deductions, final settlements, and payroll reconciliation.
• Administer statutory compliance, including EOBI registration and monthly contributions, Provident Fund management, income tax deductions and other employee benefits, ensuring timely submissions and regulatory compliance.
• Maintain and manage HRIS (PayPeople), ensuring accurate employee data, attendance, leave records, payroll information, and generating HR reports with complete data integrity.
• Drive performance management cycles, including KPI development, probation evaluations, midyear reviews, annual appraisals, promotion recommendations, and Performance Improvement Plans (PIPs).
• Develop, review, update, and implement HR policies, SOPs, employee handbooks, and HR documentation to ensure alignment with organizational objectives and legal requirements.
• Oversee compensation and benefits administration, including salary benchmarking, health insurance, EOBI, Provident Fund, leave management, and employee welfare programs.
• Manage employee confirmations, transfers, promotions, resignations, terminations, experience letters, warning letters, and all other employment-related documentation.
• Conduct exit interviews, process employee clearances and final settlements, analyze turnover trends, and provide data-driven recommendations to improve employee retention.
• Design and execute employee engagement initiatives, recognition programs, team-building activities, wellness campaigns, and organizational events to foster a positive workplace culture.
• Resolve employee grievances and workplace conflicts through effective communication and structured conflict resolution while maintaining positive employee relations.
• Prepare HR reports and dashboards, including headcount, attrition, recruitment metrics, payroll summaries, leave reports, and HR analytics for senior management.
• Coordinate internal and external HR audits, ensuring compliance with organizational policies, statutory regulations, and documentation requirements.
• Collaborate with finance, administration, and department heads on manpower planning, workforce budgeting, organizational restructuring, and HR process improvements.
• Continuously identify opportunities to automate and improve HR processes, enhancing operational efficiency, employee experience, and overall HR service delivery.

HR Executive - Baya Technologies - Islamabad

(2022-11 - 2023-06)

• Managed end-to-end recruitment for tech and business roles including sourcing, screening, interviewing, and offer negotiation using LinkedIn Recruiter.
• Streamlined employee onboarding by developing comprehensive induction kits and orientation schedules, improving new hire experience.
• Maintained confidential employee records and ensured timely documentation of contracts, appraisals, and policy acknowledgements.
• Assisted in drafting, reviewing, and rolling out HR policies including leave policy, code of conduct, and remote work guidelines.
• Implemented and managed in-house HRIS system, migrating manual HR records to digital format for improved data accessibility.
• Supported payroll processing and benefits administration ensuring accurate and timely disbursement.
• Facilitated workplace conflict resolution and promoted a culture of open communication and mutual respect.
• Tracked and reported HR KPIs including headcount, attrition rate, time-to-hire, and offer acceptance rate to senior management.

HR Intern - IGI Life Vitality - Islamabad

(2022-06 - 2022-10)

• Provided comprehensive administrative support across HR functions including recruitment coordination and documentation management.
• Assisted in screening resumes, scheduling candidate interviews, and coordinating assessment tests.
• Maintained employee records and managed HR documentation including offer letters, contracts, and joining formalities.
• Supported payroll team in compiling attendance data, leave records, and employee information updates.
• Participated in organizing employee engagement events and wellness activities.

Bachelor of Business Administration - HRM - International Islamic University, Islamabad (2018 - 2022)