HR Manager (promoted from HR Coordinator) at Healthcare Evolutions (2025-05 – Present)
Lead and support HR operations with focus on recruitment, documentation, compliance, and employee engagement.
- Lead and support end-to-end recruitment processes, including candidate coordination, initial screening, and interview scheduling.
- Draft and manage HR documentation, including contracts, policies, letters, and employee records.
- Ensure compliance with company policies and relevant labor regulations.
- Oversee and maintain employee records and HR databases.
- Assist in payroll preparation, including timesheet verification and data accuracy checks.
- Coordinate with On-site HR and cross-functional teams to ensure smooth cross-border HR operations and process alignment.
- Support the planning and execution of company events and employee engagement initiatives
HR Executive at Konvisteq (2024-09 – 2025-02)
Managed HR documentation, employee records, attendance, compliance, and onboarding processes.
- Draft and implement essential HR documents including employment contracts, appointment letters, and confirmation letters, ensuring compliance with company policies and local regulations.
- Manage and monitor employee attendance, maintaining accurate records and addressing discrepancies to uphold workplace efficiency.
- Ensure compliance with internal policies and external regulations, fostering a culture of adherence and professionalism within the organization.
- Maintaine and update comprehensive employee records, ensuring data accuracy and confidentiality while supporting HR decision-making processes.
- Facilitate onboarding processes, guiding new hires through documentation and company compliance procedures to promote a smooth integration into the organization.
HR Executive at SYBRID (2024-03 – 2024-06)
Handled employee medical claims processing, recruitment interviews, and HR record management.
- Assist in the efficient filing and processing of employee medical claims, ensuring timely submissions and accurate documentation.
- Conduct interviews and initial assessments for various roles, playing a key role in the candidate selection process.
- Maintain comprehensive employee records, ensuring accuracy and confidentiality while updating HR databases with new hires and role changes.
Customer Service Representative at IBEX (2020-11 – 2022-03)
Provided customer support and was promoted to chat support agent managing multiple conversations.
- Provide customer support for SquareTrade, assisting customers with claim filing processes through calls.
- Promoted to Chat Support Agent, managing up to 3 simultaneous chat conversations while delivering timely and accurate solutions.
- Interact with international customers, demonstrating cultural sensitivity and effective communication.
- Consistently met or exceeded performance targets, including response time, customer satisfaction, and issue resolution metrics.
Assistant Relationship Manager at UBL (2018-08 – 2019-06)
Managed client relationships and supported relationship managers with reports and data analysis.
- Assist in managing and nurturing client relationships by providing support and addressing client needs effectively.
- Facilitate communication between clients and internal teams.
- Support relationship managers in preparing reports, analyzing data and identifying opportunities.
