US Healthcare | Patient Support | Sales & Operations Specialist
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Results-driven US Healthcare and BPO professional with 4+ years of experience in live transfers, insurance verification, patient support, and sales operations. Proven ability to handle high-volume outbound campaigns, qualify patients based on insurance eligibility, and maintain strong transfer and conversion performance. Experienced in team supervision, floor management, and delivering results in fast-paced environments.
Live Transfer Agent / Patient Care & Sales Executive
Digitech BPO | Jan 2025 – Present
Handle outbound and live-transfer healthcare campaigns for US-based patients.
Educate patients about insurance-covered healthcare benefits and medical programs
Present and explain medical solutions including genetic testing kits (cancer, neurocognitive, immunodeficiency) and diabetes monitoring devices (CGM systems like Libre).
Conduct insurance-based eligibility discussions and ensure patient understanding before provider transfer.
Seamlessly transfer qualified patients to licensed providers for consultation
Maintain high-quality communication and compliance with healthcare outreach standards.
Junior Sales Executive / Project Manager
Olive Digital | Jun 2024 – Dec 2024
Managed international client projects for web development, SEO, SMM, logo design, and animation services.
Coordinated with global clients via email and calls to ensure project requirements and deadlines were met.
Acted as liaison between clients and internal teams for smooth project execution
Handled project planning, tracking, and delivery coordination.
Ensured timely communication and client satisfaction throughout project lifecycle.
Digitech BPO | Jan 2024 – May 2024
Supervised overall floor operations and ensured smooth workflow across campaigns.
Monitored team performance and ensured compliance with calling standards and KPIs.
Managed escalation handling and ensured quality assurance in live calls.
Coordinated between departments to maintain productivity and operational efficiency.
Team Supervisor (Lead Generation & Insurance Campaigns)
Digitech BPO | Jul 2023 – Dec 2023
Led a team of 10+ agents in US healthcare lead generation campaigns.
Provided real-time support during insurance verification and live patient calls.
Developed call scripts and trained agents on communication and campaign processes
Monitored performance metrics and ensured daily production targets were met.
Assisted agents in handling complex insurance-related queries during calls.
Digitech BPO | Jul 2022 – Dec 2022
Conducted high-volume outbound lead generation (~200 calls daily using raw data lists).
Collected and verified patient information including insurance eligibility, PCP details, and physician enrollment status.
Assessed patient needs to recommend appropriate medical equipment aligned with insurance coverage.
Managed follow-ups and converted leads by guiding prospects through closing process.
GNS BPO | Mar 2021 – Jun 2022
Conducted 200+ outbound calls daily to US-based prospects for healthcare campaigns.
Verified patient details including name, DOB, Medicare ID, and primary care physician.
Identified eligibility for insurance-covered healthcare benefits based on patient profile.
Explained healthcare programs aligned with insurance plans and medical conditions
Maintained accurate data entry and call documentation for reporting
DAE – Electrical Engineering
