楊子萱

Customer-focused professional with experience in international hospitality, event coordination, and guest services. Skilled in communication, problem-solving, and creating positive experiences for guests in fast-paced environments. Fluent in Mandarin and English with conversational Japanese.

Front Desk and Activity Sales Associate (2025-11 – 2026-04)

• Provide friendly reception and guest services at an international ski resort.
• Recommend and book ski lessons and winter activities based on guest preferences.
• Communicate effectively in English and Japanese to assist international guests.
• Ensure a welcoming experience through attentive service and clear communication.

Bakery staff (2026-04 – 2026-06)

• Served customers and assisted with product selection.
• Operated the POS system and processed cash and card payments.
• Restocked products and ensured displays were well organized.
• Maintained a clean and welcoming environment for customers.

Wedding Banquet Sales Coordinator (2023-02 – 2025-09)

• Exceeded sales targets by securing 40+ contracts and generating NZD $1.04M+ in annual revenue.
• Maintained a 33% conversion rate through expert consultation and strategic contract negotiation.
• Presented venue facilities and tailored banquet plans to clients' needs.
• Managed the end-to-end client journey, from initial lead generation to proactive post-event follow-up.

Wedding Planner & Wedding MC (2023-02 – 2025-09)

• Planned and coordinated wedding events, ensuring smooth execution from preparation to ceremony.
• Successfully hosted approximately 60 weddings and assisted in executing over 100 wedding events.
• Managed unexpected situations calmly while coordinating with vendors, photographers, and venue staff.
• Built strong relationships with couples and families through clear communication and attentive service.
• Occasionally hosted wedding ceremonies in English for international guests.

English Teacher (2020-06 – 2023-02)

• Taught English grammar and language skills to junior high school students.
• Designed lesson plans and learning activities for elementary school students.
• Provided patient guidance and emotional support to help students build confidence.
• Managed classroom behavior and maintained a positive learning environment.