Aaliyah Marshall
Front Desk Receptionist Volunteer
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About
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines. Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Experience
Front Desk Receptionist Volunteer at MedStar Washington Hospital Center (2024-10 – Present)
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Math & Reading Tutor at Kumon Math & Reading Center (2023-05 – 2026-06)
- Provided one-on-one and small group instruction to over 30 students falling behind in Reading and Math skills.
- Conducted assessments to determine a comprehensive understanding of materials.
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
Childcare Assistant teacher at Tutor Time (2025-05 – 2026-01)
- Fostered a safe and nurturing environment for children through daily supervision and engagement.
- Developed and implemented age-appropriate educational activities to enhance children's learning experiences.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Store Cashier at Tony's Taco's (2024-05 – 2024-12)
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
Summer Camp Counselor at Usdan Summer Camp for the Arts (2022-06 – 2022-08)
- Worked with children of varying age, interest, skill and developmental levels.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social and emotional growth.
Education
Bachelor of Science in Human Performance with a Concentration in Sports Medicine – Howard University (2028-05)
High School Diploma – Sewanhaka High School (2024-06)
