Abanoub Hanna

Operations leader with executive oversight of multi-site practices generating approximately $17M in annual production. Expertise in full-location operations, P&L management, KPI performance, staffing, compliance, revenue cycle optimization, and team development.

Operations Manager / Practice Administrator - MOODY DENTAL LLC

(2023-08 - 2025-12)

Provided full executive oversight of day-to-day operations across two outpatient dental offices under unified ownership, maintaining full-time, on-site leadership during business hours to ensure operational control, team support, and service quality.

• Oversaw full day-to-day operations of two dental offices, including clinical support, front office, revenue cycle, staffing, facility readiness, and patient experience.
• Led 8 Doctors, 13 Hygienists, 21 Dental Assistants, and administrative and revenue cycle teams, supervising, coaching, and developing 50+ employees across multiple locations.
• Held full P&L responsibility across both sites and drove performance through KPI analysis of production, collections, collection percentage, AR aging, scheduling efficiency, staffing, and patient satisfaction.
• Increased collections by 5-10% through automated payment systems, stronger revenue cycle workflows, and broader operational improvements across practices.
• Ensured compliance with company operating policies, HIPAA, OSHA, and dental regulations while managing office supplies, equipment, facility maintenance, and safe daily operations.
• Partnered with HR and the Director of Culture and Training on recruitment, onboarding, training, workforce planning, annual reviews, and employee development.
• Led team meetings, training sessions, and team-building initiatives to strengthen communication, accountability, and patient service quality.
• Led growth initiatives including the addition of two new clinical rooms at the primary site and the operational launch of a second location.

Business Development Intern - ADVOCATE CHRIST MEDICAL CENTER

(2023-01 - 2023-05)

• Supported regional growth strategy across cardiology, oncology, primary care, orthopedics, imaging, and rehabilitation service lines.
• Collaborated with leadership to identify operational and market growth opportunities.

Sales Consultant - BILL KAY FORD

(2020-06 - 2023-08)

Worked full-time while concurrently completing the Master of Health Administration (MHA) program.

• Consistently exceeded revenue targets and achieved top sales rankings.
• Structured financing solutions and maintained strong customer satisfaction results.

Receivables Accountant - FARMLAND GENERAL TRADING COMPANY

(2017-01 - 2018-06)

• Improved collection speed by 80% through accounts receivable process optimization.
• Reduced bad debt exposure and supported financial reporting.

Master of Health Administration - Health Administration - Governors State University (2021 - 2023)

Bachelor of Business Administration - Accounting - South Valley University (2009 - 2013)