Abdullah Wasil

Detail-oriented and multilingual administrative professional with a Bachelor's degree in Business and over 7 years of diverse experience in customer service, technology, HR, logistics, and restaurant management. Recently completed Microsoft Office training, with strong proficiency on Word, Excel, and PowerPoint for administrative and organizational tasks. Recognized for excellent problem-solving abilities, effective communication, and team coordination.

Adaptable and focused on driving business success through strong communication and operational efficiency.

Administrative Assistant Intern - Opportunity Junction - Antioch, CA

(2026-05)

• Deliver high-quality customer service to clients and community members in person and over the phone
• Manage a multi-line phone system, route calls appropriately, and record accurate, detailed messages
• Perform administrative tasks including filing, copying scanning, preparing binder, data entry, and other clerical projects as required

Rideshare & Delivery Driver - Uber/Uber Eats/DoorDash/Lyft - San Francisco, CA

(2023-03)

• Deliver reliable rideshare and food delivery services across multiple platforms, maintaining high customer satisfaction through punctuality, professionalism, and clear communication
• Optimize routes using GPS and real-time traffic data to reduce wait times, complete high volumes of trips/orders, and maximize efficiency
• Manage independent contractor responsibilities, including scheduling, vehicle maintenance, and tracking mileage, expenses, and earnings for accurate reporting

Casher/Customer Service - Shish Grill - San Ramon

(2023-03 - 2024-04)

• Operating cash register efficiently, processing customer transaction accurately and promptly, including cash, credit, check, and layaway payments
• Collaborated with restaurant staff to ensure smooth operations, assisting with restocking and maintaining a clean, organized environment
• Provide excellent customer service by engaging with customer, answering questions, and assisting with the menu orders to ensure a positive shopping experience
• Maintained a high level of accuracy in processing sales and ensuring the correct change and receipts were provided

Call Center Agent/Customer Service Representative - Phonovo and Hotsol Company - Islamabad, Pakistan

(2021-02 - 2022-08)

• Answered high-volume inbound calls (up to 100 calls per day) while maintaining professionalism and providing excellent customer service
• Resolved customer inquiries and issues efficiently, ensuring client satisfaction through effective problem-solving and timely follow-up
• Managed multiple tasks simultaneously, including call handling, data entry, and updating customer records

Certificate - Administrative Careers Training Program - Opportunity Junction (2026-04)

Bachelor of Business Administration - Business - Pune University Abeda Inamdar Senior College (2016)