Manager, Infrastructure, E-Commerce, and IT
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Hello, I'm Abel Perez. I'm currently a manager in facilities, e-commerce, and IT. I have 20 years of work experience in retail providing outstanding customer service. I have 5+ years working as a supervisor or a manager in different departments. I am a well-organized critical thinker who loves learning new skills and systems. My great communication skills with fluency in English and Spanish allow me to better communicate with clients, co-workers, and my supervisors.
9 years 6 months
October 2024 - Present (6 months)
Boston, Massachusetts, United States
Responsible for managing buildings, physical assets, IT infrastructure, and operational aspects related to online revenue.
November 2018 - October 2024 (6 years)
Boston, Massachusetts, United States
Responsible for overseeing all aspects of the store's operations, from sales to staff management. I focused on maximizing sales and profitability while ensuring a positive customer experience by effectively leading and motivating the retail team.
October 2015 - November 2018 (3 years 2 months)
Boston, Massachusetts, United States
Provided customer service in person and over the phone—managed online sales through Craigslist, eBay Local, and Facebook Marketplace.
1 year 10 months
December 2014 - October 2015 (11 months)
I led a team to ensure productivity and meet performance goals. I resolved conflicts and maintained a positive work environment by effectively communicating expectations and providing feedback.
January 2014 - December 2014 (1 year)
Boston, Massachusetts, United States
Responsible for helping customers, selling, rotating & restocking products,
cleaning and tidying the store, and keeping the store organized.
3 years 6 months
November 2010 - August 2013 (2 years 10 months)
Tasked with producing customer and corporate forms, pamphlets, letters,
books, and other documents. Operated machines such as Polar 78x cutter,
Heidelberg Printmaster 52 five-color press, and Heidelberg Stahlfolder folding unit B20.
March 2010 - November 2010 (9 months)
Assisted customers with financial needs, adhering to company and government policies and achieving store-wide goals. Managed transactions,
bill payments, preloaded value cards, and other services.
September 2008 - March 2010 (1 year 7 months)
Brandon, Florida
Assisted customers with sales orders, provided clothing advice, fulfilled orders,
and managed stock and displays.
Franklin K. Lane High School
High School Diploma, Law · (1998 - 2002)
DeVry University-Florida
Computer Engineering Technology/Technician · (September 2002)
