Alain Maritim

Guest-focused sales and service professional with a background in consultative selling, retail operations, and relationship management. Experienced greeting and assisting customers, learning product lines in depth, driving loyalty program enrollment, and maintaining accurate, compliant transaction records in fast-paced, regulated environments. Strong interest in the cannabis industry and patient wellness, with a customer-first approach and an Extreme Ownership mindset.

Completing a Bachelor of Science in Marketing at the University of Maryland Global Campus.

Customer Sales Representative at United Med Alert (2022-03 – 2023-11)

• Greeted and engaged 50–100 customers daily by phone, quickly identifying needs and guiding them toward the right product with a warm, consultative approach.
• Maintained a quota-carrying, performance-driven role, consistently exceeding daily activity goals and regularly meeting monthly sales targets after ramp-up.
• Educated customers on product benefits, addressed objections and concerns with empathy, and closed sales while ensuring an elevated customer experience.
• Built lasting customer relationships through active listening, consistent follow-up, and personalized service.
• Maintained accurate customer and transaction records in internal systems, supporting reporting and compliance needs.

Sales Associate at Macy's (2020-11 – 2021-07)

• Delivered elevated, personalized guest service on the sales floor, using consultative selling to identify needs and recommend products.
• Grew loyalty program enrollments by 25% by proactively educating guests on program benefits and rewards.
• Kept sales fixtures and displays clean, organized, and well-stocked to maintain an impeccable retail environment.
• Guided customers through purchasing decisions with a friendly, outgoing demeanor and strong product knowledge.

Security Officer at Baltimore, MD (2020-05 – 2026-05)

• Maintained a professional, welcoming presence for employees, visitors, and clients in a secure, regulated environment.
• Followed established procedures and compliance standards, resolving issues quickly through clear communication.
• Prepared detailed, accurate reports and documentation, reflecting strong attention to detail.

Bachelor of Science in Marketing – University of Maryland Global Campus (2026-08)