Alexandra Douby

Hospitality operations and membership leader with 8+ years of experience managing luxury private clubs and high-volume hospitality venues. Expertise in operations management, team leadership, recruiting, payroll, scheduling, member engagement, and delivering exceptional VIP experiences.

Operations Membership Manager - The Twenty Two

(2026-03)

• Directed daily operations for a luxury private members' club, ensuring exceptional member experience and operational excellence.
• Supervised front-of-house teams while maintaining luxury service standards.
• Created staff schedules and oversaw payroll.
• Recruited, hired, onboarded, and trained employees.
• Maintained exceptional member service standards and partnered with leadership to ensure operational excellence.

Role- Manager - Confidential Hospitality Management

(2023-06 - 2026-03)

• Managed daily operations for VIP, white-glove clientele.
• Led cross-functional teams and maintained high service standards.
• Oversaw staffing, scheduling, guest experience, and operational performance.
• Additional details available where permitted under a confidentiality agreement.

Head of Member Services - Spring Place

(2022-06 - 2023-06)

• Led member services operation, including hiring, onboarding, scheduling, and coaching.
• Increased member retention by 12%.
• Collaborated with executive leadership and managed VIP member experience.
• Implemented digital workflows and managed member onboarding.

Member Experience Lead Manager - NeueHouse

(2020-07 - 2022-05)

• Led operations, staff training and staff onboarding.
• Managed member onboarding.
• Worked with high-profile clientele.
• Collaborated across departments.

Marketing & Fashion Merchandising - Nassau Community College

Communications - Nassau Community College

Diploma - William E. Grady