Allison Shadbolt

Dedicated hospitality professional with experience in all aspects of managing the front desk and office of small to mid-sized hotels. Adept with various hospitality reservation systems and with third-party reservations. Strong leadership skills, experience training new hires, troubleshooting and solving challenges with rooms and guest requests.

Swing Desk Agent - LaQuinta Inn and Suites - Boise ID

(2023-05 - 2024-10)

• Registered guests using Synxis Room Reservation Software
• Secured and processed all third-party payments and reservations
• Responded to and resolved all customer and room related issues

Front Desk Lead - LaQuinta Inn and Suites - Boise ID

(2023-05 - 2024-10)

• Processed night audit reporting
• Coordinated housekeeping and kitchen personnel
• Processed non-emergency action items from previous night

Front Desk Manager - Holiday Inn Express - Clarksville TN

(2020-02 - 2021-04)

• Overall responsibility for desk clerks and night auditors
• Ensured all payments processed accurately
• Processed night audit reporting
• Trained new hires

Front Desk Agent - Country Inn and Suites - Clarksville TN

(2018-10 - 2019-12)

• Registered guests using Opera Room Reservation software
• Respond and coordinate solutions to all guest room issues
• Promoted and registered guests into the Radisson Hotel Rewards Program

Assistant Front Desk Manager - Country Inn and Suites - Clarksville TN

(2018-10 - 2019-12)

• Scheduling and oversight of hotel staff
• Inventory control and purchasing of supplies
• Assumed responsibility for hotel operations in the absence of the Hotel Manager

Swing Desk Agent - Best Western Inn - Meridian ID

(2017-08 - 2018-05)

• Greeted all guest and visitors
• Registered guests

Homeschooled with online software, attained GED, and have some college experience.