Raelyn Harrison

Managed incoming calls with professionalism, providing information or transferring as needed. Processed cash, credit, and debit card transactions with accuracy. Resolved customer complaints swiftly using effective problem-solving techniques.

Front Desk Agent - Candlewood Suites - Idaho Falls, ID

(2023-03)

• Managed incoming calls with professionalism, providing information or transferring as needed.
• Processed cash, credit, and debit card transactions with accuracy.
• Resolved customer complaints swiftly using effective problem-solving techniques.
• Interacted kindly with guests, offering assistance and support.
• Resolved guest issues with creative solutions, escalating major concerns to management.
• Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
• Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
• Used computer and database systems to verify information, process purchases and make notes.
• Performed various administrative duties such as filing documents, updating databases.
• Processed customer payments accurately and efficiently using Point of Sale system.
• Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
• Reconciled daily cash drawers and prepared end-of-day reports.
• Provided guidance and assistance to new employees during onboarding process.
• Maintained daily records of guests' accounts including charges, payments, and credits.
• Managed the flow of visitors by keeping lobby area clean and presentable at all times.
• Developed positive working relationships with colleagues across departments.
• Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
• Maintained accurate inventory of supplies needed for front desk operations.
• Proficient with MS Office Suite and other computer software programs.

Front Desk Agent - Super 8 - Idaho Falls, ID

(2022-11 - 2023-03)

• Tracked lost and found items ensuring proper documentation was completed when necessary.
• Maintained compliance with company policies and procedures.
• Greeted customers in a friendly and professional manner, while providing excellent customer service.
• Made and confirmed reservations.
• Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
• Contacted housekeeping or maintenance staff when guests reported problems.
• Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
• Verified customers' credit and established how customer will pay for accommodation.
• Computed bills, collect payments, and make change for guests.
• Kept records of room availability and guests' accounts, manually, and using computers.
• Issued room keys and delivered instructions to bellhops.
• Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
• Recorded guest comments and complaints, referred customers to managers as necessary.
• Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
• Reviewed accounts and charges with guests during check out process.
• Transmitted and received messages, using telephones, and telephone switchboards.
• Deposited guests' valuables in hotel safes or safe-deposit boxes.
• Greeted customers upon arrival and provided assistance with check-in.
• Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
• Handled cash, credit and debit card transactions accurately.
• Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
• Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
• Interacted kindly with guests, offering assistance and support.
• Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
• Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
• Used computer and database systems to verify information, process purchases and make notes.
• Performed various administrative duties such as filing documents, updating databases.
• Processed customer payments accurately and efficiently using Point of Sale system.
• Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
• Reconciled daily cash drawers and prepared end-of-day reports.
• Maintained daily records of guests' accounts including charges, payments, and credits.
• Managed the flow of visitors by keeping lobby area clean and presentable at all times.
• Maintained accurate inventory of supplies needed for front desk operations.
• Proficient with MS Office Suite and other computer software programs.

Cashier Team Lead - KJ's convenience stores - Idaho Falls, ID

(2021-11 - 2022-11)

• Reviewed accounts and charges with guests during check out process.
• Transmitted and received messages, using telephones, and telephone switchboards.
• Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
• Deposited guests' valuables in hotel safes or safe-deposit boxes.
• Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
• Balanced cash drawer and performed daily audit procedures.
• Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
• Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
• Delivered quick, professional, and friendly check-out experience to customers.
• Handled large amounts of money and supported accuracy of financial transactions.
• Trained new cashiers on operational procedures, policies, and standards.
• Refunded customers and returned items for product issues.
• Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
• Served as a role model for other employees by demonstrating professionalism at all times.
• Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
• Read and followed cash register totals and verified against cash in till.
• Ensured that each transaction was completed accurately and efficiently according to established procedures.
• Demonstrated ability to lead and motivate a team of cashiers.
• Confirmed accurate scanning of products to verify customer orders.
• Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
• Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
• Worked closely with store staff to build morale and foster an environment of cooperation among employees.
• Maintained all supplies for front end, as well as candy and tobacco products.
• Optimized cashier performance by providing feedback and coaching.
• Verified customer identification for age-restricted items.
• Explained check-out system to customers, speeding up operations.
• Utilized point-of-sale systems to process payments accurately while managing multiple registers simultaneously.
• Supervised shift operations by monitoring employee performance, providing feedback when necessary, and enforcing safety regulations.
• Complied with all local, state and federal food safety laws.
• Processed cash, check, and credit cards for customer purchases.
• Counted cash drawers at beginning of shifts to verify correct amounts.
• Delivered customer service by greeting customers and answering any store inquiries.
• Assisted with closing duties such as counting money and reconciling receipts.
• Resolved customer complaints in a timely and professional manner.
• Developed and maintained a positive working relationship with customers.
• Followed all safety protocols while handling money.
• Processed payments, returns, and exchanges.
• Trained new cashiers in the use of cash registers and processing payments.
• Informed customers of special promotions, loyalty programs, and discounts.
• Provided product information and resolved concerns to assist customers.
• Helped customers locate merchandise and answered questions about products.
• Utilized point of sale system to process payments and transactions.
• Arranged and restocked displays and merchandise racks to maintain store appearance.
• Offered assistance to customers in locating desired items.
• Monitored customer traffic and proactively addressed potential issues.
• Enforced store policies to ensure the protection of company items.
• Verified that customers are of legal age to purchase restricted items.

High School Diploma - Choice 2000 (2001-06)