Alyssa Trusty

Compassionate and detail-oriented Sonography student with hands-on patient experience and a strong foundation in customer service and healthcare support. Eager to contribute to a patient-focused team by ensuring smooth patient interactions, accurate record-keeping, and efficient appointment coordination in a dynamic medical or clerical setting.

PBX Operator at HCA Healthcare Inc. (2026-01 – Present)

Manages the hospital's main communication console, handling high-volume incoming/outgoing calls, paging staff, and immediately activating emergency codes (e.g., Code Blue). Provide professional, efficient service to patients, visitors, and staff, ensuring timely routing of calls and monitoring security alarms.

• Emergency Response: Responds to emergency codes within 5 seconds and initiates procedures immediately.
• Communication Management: Answers all incoming and inter-hospital calls promptly, typically within 30 seconds.
• Paging System: Operates the public address system to page physicians and authorized personnel within one minute of request.
• Alarm Monitoring: Monitors security cameras, alarms, and fire systems.
• Support & Documentation: Maintains "on-call" logs, manages staff paging, and provides clerical support.
• Nightly Census Reports
• Utilization of O365 Office Suite (Teams, Word, Excel, PowerPoint Outlook), Smartsheet, WriteFax, basic knowledge of Epic and WebEx

Patient Transport Assistant at HCA Healthcare Inc. (2025-02 – 2026-12)

Safely moves patients, equipment, and supplies throughout the hospital via wheelchairs or stretchers. Responsibilities include verifying patient identification, maintaining IV/oxygen lines during transport, cleaning equipment, and communicating with nursing staff. BLS certification, strong interpersonal skills, and physical stamina

• Greet patients and ensure comfort and safety while transporting via wheelchair, stretcher, or by ambulation.
• Assist with mobility devices (IVAC pumps, Foley catheters, oxygen, etc.) during transport, ensuring all equipment and lines remain secure and functional.
• Provide patient preparation instructions for radiology procedures.
• Maintain a professional and empathetic demeanor when assisting patients and families.
• Conduct end-of-shift inventory checks of transport equipment.
• Collaborate closely with the radiology and nursing teams to maintain timely service and a safe care environment.

Receptionist / Sales Consultant at Massage Heights (2024-01 – 2024-05)

• Scheduled appointments, handled patient check-in/out, and maintained confidentiality of customer data.
• Educated clients on services and product recommendations, contributing to revenue growth.
• Answered calls and managed front desk inquiries with poise and professionalism.

Cashier / Hostess / Food Prep at Cafe Express (2023-05 – 2025-02)

• Delivered excellent customer service in a fast-paced environment.
• Managed point-of-sale transactions, answered phones, and supported food preparation and clean-up.
• Ensured a welcoming environment for guests while balancing multiple roles including reception, service, and closing responsibilities.

Artwork Designer / Customer Relations at Lytel To Larj, LLC (A.Dot Imaging) (2019-08 – 2023-05)

• Designed custom artwork for product imprints and maintained strong customer relationships.
• Handled packaging, shipping, and quality checks to ensure timely and accurate delivery.
• Assisted customers in selecting personalized products, contributing to satisfaction and retention.

Associates in Sonography – Lone Star College (currently in progress)

High School Diploma – Klein Cain High School (2024)