Administrative Assistant – Executive Team, HOA at CCMC – Estrella Mountain Ranch (2024-12 – Present)
- Provide direct administrative support to the Executive Director, Director of Operations, and Community Manager, ensuring smooth daily operations for the executive office.
- Coordinate board and committee meetings, including scheduling, agenda preparation, packet assembly, and accurate minute-taking.
- Manage executive calendars, travel arrangements, and internal/external communications.
- Draft, proofread, and distribute correspondence, reports, and official notices for the HOA and its executive leadership.
- Maintain organized digital and physical filing systems for governing documents, contracts, and resident communications.
- Serve as a primary point of contact for board members, residents, and vendors, fostering strong professional relationships.
- Support community events and initiatives by coordinating logistics, preparing materials, and assisting with on-site execution.
- Recognized for discretion, professionalism, and the ability to manage multiple priorities in a fast-paced environment.
Design Review Coordinator at CCMC – Estrella Mountain Ranch (2021-04 – Present)
- Organizational Skills: Ability to keep track of multiple design review requests and maintain organized records.
- Communication Skills: Strong verbal and written communication skills to interact with homeowners, board members, and contractors.
- Attention to Detail: Ensuring that all design submissions meet the HOA's guidelines and standards.
- Knowledge of HOA Rules: Familiarity with the specific design and architectural guidelines of the HOA.
- Customer Service: Providing excellent service to homeowners and addressing their concerns and questions effectively.
- Time Management: Managing time efficiently to process and review design applications promptly.
- Problem-Solving: Ability to resolve conflicts or issues that may arise during the review process.
- Technical Skills: Basic understanding of design software or tools that may be used for reviewing plans.
- Collaboration: Working well with board members, committees, and other stakeholders to ensure smooth processes.
- Adaptability: Being flexible and able to handle changes or new tasks as they come up.
Executive Assistant / Account Analyst at Advanced Reimbursement Services (2018-04 – 2021-04)
- Assisted the Sales Manager with client onboarding and contract assistance.
- Trained new employees and handled multiple tasks for the Director of Operations.
- Conducted account analysis, including entering files and making claim status calls.
- Supported various departments, including legal assistance and check recovery.
Operations Associate / Executive Assistant at Phocus Companies (2016-06 – 2018-03)
- Prepared for meetings and case reviews related to clients' financial accounts, ensuring all necessary documentation was organized and accessible.
- Provided comprehensive account servicing, including updating client addresses, processing withdrawals, and managing the calendar for financial professionals.
- Demonstrated strong communication skills by effectively engaging with clients to schedule appointments and coordinate event planning, enhancing overall client experience.
- Processed checks and handled scanning and filing duties to maintain organized records.
- Performed data entry tasks with a focus on accuracy and efficiency.
- Developed and implemented systems to improve office productivity, including maintaining the client database using Salesforce and navigating various financial platforms.
- Created and managed social media content to promote company initiatives and engage with clients, enhancing the firm's online presence.
- Delivered a high level of customer service while ensuring client confidentiality and trust.
Legal Office Assistant/Paralegal at Sarah J. Stein and E. David Griffith (2015-08 – 2016-05)
- Managed front desk operations, serving as the first point of contact for clients and visitors, ensuring a welcoming environment.
- Handled correspondence, maintaining effective communication with clients regarding their legal matters.
- Prepared and edited legal documents, ensuring accuracy and compliance with legal standards.
- Created engaging PowerPoint presentations for client meetings and internal discussions.
- Notarized and witnessed legal documents, adhering to proper legal procedures.
- Organized and prepared case folders and binders, filing documents efficiently for easy access.
- Processed client checks and prepared receipts, maintaining accurate financial records.
- Assisted with planning and coordinating small-scale events to facilitate client meetings and office functions, enhancing client engagement.
- Conducted estate inventories, providing detailed documentation for legal cases.
Business Owner at Beauticontrol (2008-05 – 2015-08)
- Led and managed a sales team, driving revenue growth through effective leadership and motivation.
- Planned and coordinated travel arrangements for team events and client meetings to optimize efficiency and engagement.
- Scheduled, planned, and facilitated team meetings and training sessions, setting agendas to ensure focused discussions and goal alignment.
- Analyzed business reports to identify trends, measure performance, and inform strategic decision-making.
- Developed future planning strategies to drive business growth and enhance team performance.
- Set measurable goals and provided continuous leadership training to empower team members and foster professional development.
- Organized and executed events to promote products and engage clients, enhancing brand visibility and customer relationships.
- Created and managed social media content to increase brand awareness and drive sales, effectively reaching and engaging target audiences.
Social Studies Secretary at Mesa Ridge High School (2005-05 – 2012-05)
- Assisted eight teachers with administrative tasks, enhancing departmental efficiency and support.
- Managed department budgeting and inventory of office supplies to ensure adequate resources were available.
- Performed data entry with a focus on accuracy and attention to detail.
- Coordinated the textbook proposal and adoption process, scheduling presentations to facilitate informed decision-making.
- Supported four head coaches with administrative needs in addition to classroom responsibilities, fostering a collaborative environment.
- Answered phones and addressed inquiries, providing excellent customer service to students, parents, and staff.
