Priscilla Soto

Detail-oriented Administrative Professional with 8 years of experience in customer service, records management, and office administration. Skilled in managing documentation and handling confidential information while delivering exceptional support to clients and team members. Bilingual in English and Spanish, fostering effective communication and collaboration in diverse environments.

Legal Assistant / Administrative Support at Davis Miles PLLC / LegalShield (2022-06 – Present)

• Manage and process high volumes of incoming legal documents through mail, email, and fax.
• Maintain confidential client records and sensitive legal documentation with a high degree of accuracy.
• Prepared, tracked, and distributed legal correspondence, including wills, trusts, collection letters, and attorney communications, ensuring timely delivery and compliance with legal standards.
• Coordinated outgoing mail and legal filings, consistently meeting strict deadlines to facilitate efficient case processing.
• Assisted attorneys in Arizona and New Mexico with administrative and document-processing functions, enhancing workflow and supporting case management.
• Witnessed legal document signings to ensure validity and compliance.
• Maintain detailed records and ensure compliance with internal procedures and legal requirements.
• Manage and schedule phone appointments, and meetings for notary signings.

Insurance Servicing Representative at National General Insurance (2019-08 – 2022-05)

• Modified insurance policies at the loan level using internal tracking systems
• Resolved information gaps by coordinating with insurance carriers and agencies to ensure timely updates
• Assisted lenders through inbound service calls and provided timely responses
• Entered high volumes of data with a focus on accuracy and adherence to compliance standards
• Participated in cross-training and supported multiple workflows within the team
• Supported continuous improvement initiatives to enhance team operations and workflow efficiency

Customer Service Representative at Conduent (2018-06 – 2019-08)

• Handled high volumes of inbound customer calls, ensuring quick resolution of inquiries
• Utilized call center procedures and scripts to provide consistent and effective customer support
• Identified customer needs, researched issues, and provided solutions
• Recorded and updated customer interactions in call center database for accurate tracking
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

High School Diploma – Red Mountain High School (2018-05)