Andy P

Customer-focused sales professional with over a decade of experience in retail, food service, and event environments. Multilingual communicator fluent in English and Cantonese, with intermediate Japanese and basic Spanish. Skilled in POS operations, inventory management, team supervision, and end-to-end event coordination, with a consistent track record of meeting sales goals and building customer rapport across diverse settings.

Cashier, Barista, Server at Chi Cha San Chen (2026-01 – 2026-04)

• Took customer orders, processed payments, and managed order entry in a high-volume beverage cafe.
• Prepared boba teas, smoothies, and other beverages to recipe specifications.
• Managed ingredient inventory, including cooking tapioca and brewing teas.
• Maintained cleanliness of work area and equipment to health and safety standards.

Sales Associate at Daiso (2024-09 – 2025-11)

• Assisted customers on the sales floor, addressing inquiries and supporting positive shopping experiences.
• Managed stock replenishment, organized product displays, and operated POS systems.

Convention Manager / Warehouse Manager at 168 Dragon Trading (2016-06 – 2023-06)

• Organized and coordinated approximately 24 trade shows and conventions per year, overseeing end-to-end event execution.
• Managed event logistics including transportation, inventory, finances, and equipment rentals.
• Supervised teams of 5-10 people across events held at various locations.
• Negotiated and secured booth space for marketing and sales purposes.
• Handled cash transactions, issued receipts, and met sales goals with a 30-50% markup.
• Improved setup and packing procedures, reducing turnaround time and increasing operational efficiency.

Sales Associate at Toys R Us (2015-12 – 2016-03)

• Provided customers with product information, warranty details, and assembly instructions.
• Communicated safety considerations for infant and toddler products.
• Stocked shelves, organized displays, and processed returns and exchanges.
• Assisted with preparation of items and equipment during store liquidation.

Barista, Server, Tea Brewer at Tapioca Express (2013-03 – 2015-08)

• Took customer orders, processed payments, and managed order entry in a fast-paced cafe environment.
• Prepared boba teas, smoothies, and other beverages to recipe specifications.
• Managed ingredient inventory and maintained cleanliness of work area to health and safety standards.

Sales Associate at Macy's Department Store (2012-05 – 2013-01)

• Fulfilled online orders, in-store pickups, returns, and exchanges.
• Operated POS system and assisted customers with gift registries.
• Promoted and enrolled customers in the Macy's Reward Card program.

Sales Associate at JRJ Tech Inc. (2011-07 – 2012-12)

• Demonstrated and presented products to customers.
• Conducted market research and implemented customer surveys.
• Managed stock levels, conducted inventory checks, and handled cash transactions.

Bachelor of Arts in Psychology – California State University, Los Angeles (2026-09)

Associate of Arts (A-T) in Psychology – East Los Angeles City College (2026-06)