John Hunter

Results-driven Customer Service and Inside Sales Representative with over 10 years of experience in high-volume call centers. Proven ability to resolve complex issues, build strong customer relationships, and exceed performance metrics. Demonstrated leadership in mentoring sales teams, resolving escalated concerns, and ensuring customer satisfaction. Passionate about delivering value through clear communication, empathy, and problem-solving skills.

Senior Inside Sales Representative - PosiGen - Bridgeport, CT

(2017-01 - 2025-01)

• Answered 300–500 calls/day via 5nine auto dialer while maintaining an 80% readiness rate.
• Used Salesforce, Pinnacle, Helpdesk, and Skedulo to schedule, resolve inquiries, and support appointments.
• Mentored and coached Inside Sales Team to meet KPIs and SOPs
• Escalated issues via Customer Concern application and supervised weekend support
• Utilized TCP-compliant scripts and rebuttals to promote solar programs.

Inside Sales / Customer Service Representative - Canine Company - Wilton, CT

(2012-12 - 2017-08)

• Handled 75–100 inbound and up to 200 outbound sales calls daily.
• Calibrated pet devices, upsold service contracts, and scheduled mobile appointments.
• Achieved 3–4% monthly RPH growth, maintaining top seller status.
• Maintained product knowledge and resolved backorder and inventory issues.

Customer Service Representative - 3PL Worldwide - Milford, CT

(2010-06 - 2011-07)

• Handled 75–90 daily calls and processed 90+ orders/day.
• Resolved order issues and assisted sales representatives with order accuracy.
• Recommended new products based on customer needs and usage trends.

Customer Service Representative - National Museum Mint - Norwalk, CT

Retirement Services Representative - People's United Bank - Bridgeport, CT

Diploma - Kolbe Cathedral High School