Anita Meredith

Detail-oriented Customer Service Support professional with senior experience in office operations, CRM systems, and healthcare reimbursement. Proven track record managing high-volume client accounts, reducing claim denial rates, and ensuring 100% regulatory compliance. Adept at financial reporting, data accuracy, and client relationship management across pharmacy, reimbursement, and patient support environments. Currently pursuing an AAS in Accounting & Finance to deepen financial expertise.

Career Development & Education - Self-Study

(2024-07)

Actively pursuing AAS in Accounting & Finance at Wake Technical Community College. Maintained active engagement in professional development to expand skill set in financial operations and leadership.

• Completed Notary Certification, Business Core Certification, Career Success & Leadership, and HR Administration Certification

Support Coordinator - Mercalis - Cary, NC

(2023-02 - 2024-07)

• Managed financial assistance programs for 100+ patients weekly, achieving a 98% claim approval rate
• Maintained 100% regulatory compliance across all assigned accounts
• Optimized CRM workflows, resulting in a 30% improvement in data processing efficiency
• Coordinated with cross-functional teams to resolve complex issues and ensure timely claim resolution
• Worked in a fully remote environment, managing workload independently across time zones with consistent productivity
• Communicated with team via Zoom and Microsoft Teams; maintained digital documentation and reporting with minimal supervision
• Regulatory Compliance & Quality Assurance
• Team Leadership & Training
• Project Coordination & Multi-Tasking

Professional Development & Education - Wake Technical Community College

(2020-09 - 2023-02)

• Enrolled at Wake Technical Community College, completing AAS in General Business Administration (Dec 2023)
• Earned Phi Theta Kappa Honor Society membership in recognition of academic excellence
• Dedicated this period to full-time study, skill-building, and professional certifications

Reimbursement Case Manager - TrialCard Inc. - Morrisville, NC

(2017-07 - 2020-09)

• Oversaw 200+ client accounts with accurate and timely reimbursement processing
• Reduced claim denial rates by 30% through proactive issue resolution and process improvements
• Audited daily reports to ensure full compliance with industry regulations
• Operated in a fully remote environment, independently managing a high-volume caseload across time zones via Zoom and Teams
• Maintained digital documentation and reporting standards with strong self-direction and minimal supervision

Pharmacy Service Representative - CVS Caremark - Raleigh, NC

(2014-12 - 2017-07)

• Handled 300+ customer inquiries weekly while managing high-volume data entry tasks
• Increased data entry accuracy by 95% through improved verification processes
• Verified prescription and insurance information, processed prior authorizations, and resolved claim rejections
• Collaborated with pharmacists, technicians, and healthcare providers to ensure timely medication delivery

AAS - Accounting and Finance - Wake Technical Community College

AAS - General Business Administration - Wake Technical Community College (2023-12)