Air India Agent Passenger Service - AGI - Newark, NJ
(2025-12)
- Provide exceptional customer service to passengers during check-in and boarding processes, ensuring a smooth and efficient travel experience.
- Arrival lead with special handling for the passengers (unaccompanied minor, YP and VIP passengers).
- Departure with boarding gate lead.
- Assist passengers with baggage handling, including check-in, claim, and special requests, ensuring compliance with airline policies.
- Coordinate with airline personnel and airport staff to facilitate seamless operations and resolve passenger issues in a timely manner.
- Communicate effectively with passengers regarding flight information, including delays, cancellations, and gate changes.
- Conduct through security checks and ensure compliance with safety regulations, contributing to overall airport security.
- Manage passenger queries, complaints, and special assistance needs, maintaining high standards of customer service and satisfaction.
- Collaborate with ground crew and other departments to streamline operational processes and enhance service delivery.
- Process travel documentation and issued boarding passes for international flights.
- Support the implementation of new procedures and training for new team members, fostering a collaborative work environment.
- Handel cashier with upgrade extra pieces of luggage, overweight bags, seats payment, collect money and make EMD file.
- Create salesforce for broken, damage, lost luggage, and email customer with the update status. Create file for any claim from the passengers for missing luggage.
Air India Agent Passenger Service - DNATA - Newark, NJ
(2023-10 - 2025-11)
- Provide exceptional customer service to passengers during check-in and boarding processes, ensuring a smooth and efficient travel experience.
- Arrival lead with special handling for the passengers (unaccompanied minor, YP and VIP passengers).
- Departure with boarding gate lead.
- Assist passengers with baggage handling, including check-in, claim, and special requests, ensuring compliance with airline policies.
- Coordinate with airline personnel and airport staff to facilitate seamless operations and resolve passenger issues in a timely manner.
- Communicate effectively with passengers regarding flight information, including delays, cancellations, and gate changes.
- Conduct through security checks and ensure compliance with safety regulations, contributing to overall airport security.
- Manage passenger queries, complaints, and special assistance needs, maintaining high standards of customer service and satisfaction.
- Collaborate with ground crew and other departments to streamline operational processes and enhance service delivery.
- Process travel documentation and issued boarding passes for international flights.
- Support the implementation of new procedures and training for new team members, fostering a collaborative work environment.
- Handel cashier with upgrade extra pieces of luggage, overweight bags, seats payment, collect money and make EMD file.
- Create salesforce for broken, damage, lost luggage, and email customer with the update status. Create file for any claim from the passengers for missing luggage.
Air India, Air France & TAP Portugal Agent Passenger Service - Worldwide Flight Services - Newark, NJ
(2023-10 - 2024-12)
- Greet passengers, verify identification, and assist with check-in procedures, including issuing boarding passes and luggage tags.
- Completing pre-boarding checking procedures before passengers and flight board planes.
- Coordinate the boarding process, verify passenger tickets and travel documents, and assist passengers as they board the aircraft.
- Provide passengers with information about flight schedules, boarding gates, and general travel-related queries.
- Assist passengers with special needs, such as unaccompanied minors, passengers with disabilities, or those requiring special accommodations.
- Communicate flight delays, cancellations, and other important information to passengers and provide alternative travel options when necessary.
- Responsible for upgrade business class, first class, collect money for over weight luggage, extra pieces bag, count money as cashier and create files for everyday at the end.
Agent Passenger Service - SAS Lounge - Newark, NJ
(2024-01 - 2024-05)
- Provide to the passengers an exceptional level of customer service at all times.
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
- Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.
- Responsible to restock shelves and coolers.
Cashier & Sales Associate - Dollar Ruby - Jersey City, NJ
(2012-10 - 2023-12)
- Manages cashiering activities in areas of purchasing, returns, and exchanges.
- Inventories and ordering of products.
- Responsible for sale, promotions and store gross profit line.
- Reconciling of invoices and inventory in the system and organized inventory daily.
- Generating various daily, weekly and monthly production and inventory reports.
- Assisted customer with merchandise selection.
- Maintain excellent customer service skills and a proven record as a good sales performer.
Cashier & Sales Associate - Discount Store - Bayonne, NJ
(2014-09 - 2015-04)
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
- Maintain excellent customer service skills and a proven record as a good sales performer.
Cashier & Sales Associate - Dollar Store - Jersey City, NJ
(2007-06 - 2008-10)
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
- Maintain excellent customer service skills and a proven record as a good sales performer.
- Placed orders to restock merchandise and handled receiving of products.
- Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
- Provided customer service with any kinds of help they needed such as purchasing.
