Anthony Agard

Client services and operations professional with 10+ years of experience across retail, e-commerce, inventory control, and team support. Known for keeping customer records accurate, resolving service issues quickly, and coordinating smoothly across teams in fast-paced environments.

Materials Management / Asset Management clerk - New York City Department of Buildings - Manhattan, NY

(2024-08 - 2025-04)

• Assisted in maintaining inventory for all NYC Department of Buildings, satellite offices, and borough offices.
• Enhanced sensitive filing processing efficiency in materials.

IT Specialist II - Infosys - Hartford, CT

(2021-12 - 2022-12)

• Collaborated with vendors on important projects to support their workflow using DB2 and SQL.

Sales Associate - Canada Goose - Manhattan, NY

(2021-09 - 2021-12)

• Increased new product sales resulting in items to sell out.
• Maintained Canada Goose sales floor.
• Educated Canada Goose clientele on the history of high performing products such as the Mystique and the Expedition parkas.

Client Services - Gucci - Manhattan, NY

(2018-10 - 2020-01)

• Managed and updated In-Store and Online client account information to keep records accurate and current.
• Balanced the needs of multiple clients simultaneously using Oracle and Salesforce in a fast-paced retail environment.
• Promoted client satisfaction by working with operational teams in the proper resolution of service issues.
• Advised Gucci clientele for all US, Canada, and Gucci.com, as well as liaising between Gucci in-store patrons, store personnel, and internal departments.

Software Consultant - Kaweah Delta Hospital - Visalia, CA

(2018-05 - 2018-06)

• Assisted hospital staff, including doctors, nurses, and nursing assistants, with the Cerner software for their daily operations.
• Improved system uptime by maintaining workstations and providing troubleshooting assistance, leading to a decrease in downtime.

Software Consultant - Inspira Health Network - Vineland, NJ

(2018-02 - 2018-03)

• Provided support for hospital staff, such as Doctors, Nurses, and Nurse Assistants, on the Cerner software for their day-to-day operations.
• Provided on-site support for workstations and quickly resolved technical issues to ensure smooth operations.

E-Commerce Manager - Man Of The World - Brooklyn, NY

(2016-10 - 2017-04)

• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Assessed and optimised marketing materials with a strong focus on the local consumer perspective, driving sales growth and expanding Gentry's key client base.
• Coordinated with upper management for in-store events to further push sales in the immediate Williamsburg area.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Provided effective support by troubleshooting and repairing office hardware.

Retail Management Keyholder - IRO - Manhattan, NY

(2014-11 - 2016-10)

• Oversaw Inventory Operations in IRO SOHO, the Upper West Side, and the Upper East Side.
• Provided onsite training for day-to-day operations and workflow.
• Conducted analysis to address inventory control issues which led to less inventory shrinkage.

Sales Associate / Stock Manager - Zadig - Manhattan, NY

(2012-10 - 2013-09)

• Opening and closing the store with the sales Managers on duty.
• Oversaw and maintained the stock inventory operations including receiving and shipping transfers, fulfilling online orders, re-stocking the sales floor in a timely fashion, and maintaining organization in the stock area.
• Worked together with merchandisers to push unpopular pieces to further push sales.
• Received and allocated stock from France to locations in both the US and Canada.

Retail Management Keyholder - American Apparel - Manhattan, NY

(2010-05 - 2012-10)

• Inventory Keyholder Opening and Closing the store with the sales manager on duty.
• Overseeing the stock/ inventory operations including receiving and shipping transfers, fulfilling online orders, re-stocking the sales floor in a timely fashion, and maintaining organization in the stock area.
• Corrected discrepancies quickly to maintain current information.
• Managed teams of several people or more.
• Increased on sight e-commerce sales.