Antoine Banks

Oversee day-to-day operational functions, for multiple states including Illinois, Indiana and Wisconsin ensuring efficiency, consistency, and alignment with the company's business goals.

Director of Operations at PalAmerican Security (2025-02 – Present)

Oversee day-to-day operational functions, for multiple states including Illinois, Indiana and Wisconsin ensuring efficiency, consistency, and alignment with the company's business goals.

• Identify operational gaps and implement scalable process improvements
• Establish and maintain operational documentation, controls, and standard operating procedures
• Manage, mentor, and develop operations teams and security analyst (with a strong focus on analytics)
• Translate leadership strategy into actionable operational that support growth and modernization
• Respond to requests for proposals (RFP) and security risk assessment. Generate proposals including budget and staffing
• Develop and monitor operational metrics and KPIs, using data to inform decisions and report to leadership
• Ensure compliance are maintained in the region

Director of Operations/Security Director at Allied Universal Security/SOS Security (2019-10 – 2025-02)

• Manage the largest AUS portfolio in the Midwest
• Manage vehicle patrols, exterior patrols (walking and stationary), and static building security
• Manage 3 Account Managers, 5 Assistant Account Managers, 14 Supervisors, and over 200 officers
• Developed and improved training methods with focus on public safety and officer awareness
• Created emergency plans and procedures
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports
• Established effective security policies and monitored implementation
• Completed payroll, reports and all documentation for operations and administration
• Oversaw team of security officers and managed scheduling and performance evaluations
• Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands
• Improved security awareness by holding workshops
• Detailed security-related incidents into reports for dissemination to upper management
• Work with local, state and federal law enforcement agencies to ensure the safety of VIP's and the public
• Authorized entrance papers and granted or denied entrance to building
• Implemented a uniform and post appearance standard which exceeded company and client standards
• Interviewed and hired new staff for job openings
• Assessed ongoing risk factors and suggested improvements to property management
• Monitored property and investigated areas of suspicion
• Guided periodic property safety inspections and oversaw remedial action for potential hazards

Security Director/Manager at Titan Security (2018-01 – 2019-02)

Account Manager at Allied Universal Security (2017-02 – 2018-01)

Field Operations Manager, Director of Security at Whelan Security Service (2014-07 – 2017-02)

Assistant Account Manager at Allied Universal/Barton (2012-01 – 2014-07)

Field Service Manager/Director of Security at Securitas Security Services USA, Inc (2007-04 – 2012-01)

High School Diploma – Paul Robeson High School

Certification in Graphic Communications/Adobe Photoshop – Kennedy King College

– RobertMorris College