Concierge & Security at Securitas (2024-04 – Present)
- Ensure building security and manage entry points effectively.
- Conduct overnight surveillance to maintain safety.
- Welcome residents and guests, enhancing community interaction.
- Manage mail and packages, ensuring timely delivery.
- Coordinate maintenance and handyman services efficiently.
Remote Data Entry Assistant at Love Loving Love Inc (2020-04 – 2024-03)
- Ensure data accuracy by verifying and updating records, enhancing database reliability.
- Streamline documentation processes to improve recordkeeping and data management.
- Coordinate team and vendor communications, facilitating effective project collaboration.
- Maintain high-volume data entry with precision, reducing errors and inconsistencies.
- Organize and manage files to safeguard data accessibility and support operational efficiency.
HR Assistant at Affordable Home Care (2023-01 – 2023-02)
- Conducted background checks, enhancing hiring efficiency and accuracy.
- Facilitated onboarding, improving new hire integration and compliance.
- Streamlined payroll processing, ensuring regulatory adherence and precision.
- Managed employee scheduling, resolving personnel issues effectively.
- Created training materials, supporting employee development and retention.
Receptionist & HR Assistant at Here Four You Home Care (2019-07 – 2023-12)
- Screen job applications, schedule interviews, and extend offers to suitable candidates.
- Coordinate onboarding and orientation to ensure smooth integration of new hires.
- Maintain personnel files and documentation to uphold data security and compliance.
- Facilitate employee benefit programs and address queries on compensation and benefits.
- Organize and support company events to enhance team collaboration and morale.
Barista at Dunkin Donuts (2018-01 – 2018-03)
- Prepared diverse coffee beverages with precision and speed, enhancing customer satisfaction.
- Maintained equipment functionality through proactive troubleshooting, ensuring seamless operations.
- Implemented eco-friendly initiatives, reducing waste and promoting sustainability.
- Engaged customers with product knowledge, boosting sales through personalized recommendations.
Call Center Representative & Data Analyst at Vcare Technology (2017-10 – 2018-01)
- Led team feedback sessions to improve call center processes and training, enhancing service quality.
- Applied empathy techniques to resolve customer issues, boosting satisfaction and loyalty.
- Recommended software tools to optimize operations and increase agent productivity.
- Implemented performance plans for representatives, achieving improved service goals.
- Analyzed data for strategic insights, aiding decision-making and operational efficiency.
Retail Sales Associate at DD's Discounts ( ROSS ) (2017-08 – 2017-10)
- Engaged customers for tailored product advice, boosting satisfaction and sales
- Applied upselling techniques to raise transaction values and improve shopping experience
- Analyzed sales data to refine inventory, increasing profitability
- Collaborated on visual displays to enhance engagement and drive sales
- Assisted in inventory management, optimizing stock and reducing excess
