Briauna Silas

Customer-focused Front Desk Receptionist and Administrative Professional with over five years of experience delivering exceptional customer service in property management, healthcare, warehouse, and retail environments. Experienced in front desk operations, resident relations, administrative support, maintenance coordination, and problem resolution. Dependable, detail-oriented, and committed to outstanding service.

Front Desk Receptionist at Signature Property Management (2024-02 – Present)

• Provide exceptional customer service to residents, visitors, vendors, and contractors.
• Manage daily front desk operations.
• Answer multi-line phones.
• Create maintenance work orders.
• Process resident packages.
• Assist with key fobs and amenity reservations.
• Collect HOA payments.
• Resolve resident concerns professionally.

Member Experience Representative at RemX Staffing Agency (2023-01 – 2023-03)

• Assisted members with benefit questions and Flex Card requests.
• Educated members on program benefits.
• Helped place OTC orders while providing excellent customer service.

Package Handler at JCPenney Distribution Center (2022-08 – 2022-12)

• Processed incoming and outgoing shipments.
• Met productivity and safety standards.

Clerical/Administrative Assistant at Neovia Logistics (2021-04 – 2022-03)

• Prepared inbound/outbound paperwork.
• Assisted drivers and vendors.
• Answered phones and maintained records.

Cashier/Sales Associate at Dollar Tree (2020-03 – 2020-11)

• Processed transactions.
• Stocked merchandise.
• Delivered excellent customer service.

Picker/Scanner at Really Good Stuff (2018-05 – 2018-08)

• Picked customer orders.
• Promoted to Scanner.
• Verified, weighed, and packaged shipments.

Server/Hostess at Village Shalom (2016-03 – 2016-08)

• Assisted with meal preparation and service.
• Maintained sanitation standards.

High School Diploma – Hope Academy Charter School