Arthur Jardim

Dynamic and results-driven Customer Experience & Operations Manager offering over 14 years of cross-functional leadership spanning high-volume corporate retail, e-commerce ecosystems, and cross-cultural team management. Trilingual expert (English, Spanish, Portuguese) with a proven track record of optimizing storefront and digital workflows, accelerating revenue growth, and engineering premium consumer journeys. Adept at translating complex operational metrics into high-performing store strategies, reducing inventory variance, and cultivating exceptional brand loyalty.

Shift Lead - CVS Pharmacy - Newark, NJ

(2024-10 - 2025-06)

• Directed daily front-store operations, cash management, and compliance audits for a high-volume retail location, supervising associates to ensure optimal performance.
• Championed customer loyalty initiatives, driving enrollment metrics in rewards programs and elevating regional customer satisfaction scores.
• Enforced corporate policies and safety regulations while managing end-of-day cash reconciliation and inventory tracking with zero variance.
• Stepped in as acting Store Manager during leadership absences, seamlessly maintaining store productivity, cleanliness, and precise labor allocation.
• Accelerated from Technician to Shift Lead within two months based on exceptional operational performance, leadership capacity, and service delivery.

Pharmacy Technician - CVS Pharmacy - Newark, NJ

(2024-08 - 2024-10)

• Maintained absolute accuracy and regulatory compliance while processing, verifying, and dispensing prescriptions under pharmacist supervision.
• Optimized pharmacy workflow dynamics by redesigning product restocking and shelf organization, successfully decreasing script processing latency.

Mobile Expert - T-Mobile - Newark, NJ

(2023-02 - 2024-06)

• Consistently exceeded assigned monthly mobility and smart-device sales targets through consultation-based upselling and strategic relationship building.
• Translated complex cellular plans, network technologies, and hardware specifications into digestible, value-driven solutions for a diverse consumer base.
• Engineered a seamless device-onboarding experience by troubleshooting technical hardware issues and executing flawless data migrations for new subscribers.
• Boosted customer retention metrics by resolving complex billing, service, or feature escalations with high empathy and rapid resolution times.

Online Customer Service Representative - Blade Stream and Services - Remote

(2019-05 - 2022-12)

• Managed cross-border customer success workflows, resolving inquiries for 150+ subscribers monthly across English, Portuguese, and Spanish channels.
• Architected and localized strategic social media marketing campaigns targeted at Brazilian, Portuguese, and Hispanic demographics, improving user engagement.
• Drastically reduced email and chat queue response latency by utilizing multi-platform CRM and helpdesk ticketing software efficiently.

Retail Sales Assistant Manager - Vitaflex - Elizabeth, NJ

(2017-01 - 2020-03)

• Partnered directly with the Store Manager to oversee storefront operations, visual merchandising, and inventory logistics for a specialty retail outlet.
• Co-managed human resource functions including recruiting, onboarding, and training new sales personnel on consultation techniques.
• Spurred organic revenue growth by executing structured in-store product promotions and establishing long-term customer relationships.

E-Commerce & Marketplace Specialist - Independent E-Commerce Enterprise - Remote

(2015-01 - 2025-10)

• Founded and scaled an independent digital retail operation as a concurrent venture, maximizing marketplace placement across Amazon, eBay, Walmart, Shopify, and Mercari.
• Optimized end-to-end digital pipelines, encompassing SEO listing optimization, media updates, real-time inventory tracking, and pricing analysis.
• Analyzed competitive landscape shifts and consumer behavior trends to adjust stock acquisition, maintaining a healthy, sustainable profit margin.

Bachelor of Arts - Business Administration - Federal University of Minas Gerais (UFMG)

Associate of Arts - Logistics, Human Resources, and Quality Control - CEFET-MG (2012-05 - 2016-01)