Asia Rand

Cybersecurity student with customer service, administrative, and business operations experience, strong computer skills, and a growing foundation in information technology. Experienced in coordinating schedules, managing multiple requests, resolving problems, maintaining accurate digital records, and working with computer-based systems. Seeking an entry-level IT Support, Help Desk, Business Operations, Operations Coordinator, Technical Support, or IT Internship opportunity.

Fulfillment Associate at Amazon

• Work in a technology-driven fulfillment environment while following detailed digital workflows and procedures.
• Use computer-based systems, scanning technology, and electronic tools accurately to complete daily tasks.
• Troubleshoot workflow issues, communicate with team members, and adapt quickly to changing operational needs.
• Maintain accuracy, productivity, and attention to detail in a fast-paced environment.

Scheduling Coordinator at PPS INC. (2021-09 – 2025-10)

• Managed calendars, appointments, meetings, and scheduling requests while maintaining accurate digital records.
• Served as a primary point of contact for scheduling communication and resolved issues efficiently.
• Coordinated competing requests and priorities to support smooth day-to-day business operations.
• Communicated professionally with customers and team members through phone, email, and other communication channels.
• Learned and used computer-based scheduling systems while managing multiple requests and priorities.

Front Desk Receptionist at Lee's Spa Nails (2021-05 – 2021-08)

• Provided professional customer service by answering calls, scheduling appointments, and responding to customer questions.
• Processed payments and used point-of-sale systems accurately.
• Handled multiple customer requests while maintaining a welcoming and organized front-desk environment.

Hairstylist / Front Desk at Locs Natural and More (2023-07 – 2024-05)

• Provided direct customer service and communicated with clients to understand needs and resolve concerns.
• Managed appointments, processed payments, and worked with scheduling and point-of-sale systems.
• Maintained professionalism, attention to detail, and organization in a client-facing environment.

Cybersecurity – Wake Technical Community College