Ayesha Uddin

Enthusiastic and compassionate Customer Service Professional with over 10 years of experience in hospitality, healthcare admissions, and team management. Skilled in resolving customer concerns, managing high-pressure environments, and delivering personalized service with empathy and professionalism. Seeking to leverage strong communication, problem-solving, and organizational skills in a Customer Service Agent role.

Certified Service Professional / Bartender - Longhorn Steakhouse

(2013-06)

• Delivered personalized, efficient service in a high-volume environment.
• Resolved customer complaints with professionalism, ensuring satisfaction and safety.
• Collaborated with team members and management to maintain seamless operations.

Admissions Coordinator - Acadia Healthcare - Media, PA

(2019-09 - 2022-06)

• Screened and admitted patients by verifying documentation and evaluating eligibility.
• Handled sensitive information in compliance with HIPAA regulations.
• Resolved patient/family concerns, improving satisfaction and trust in services.
• Prepared and analyzed admissions data for internal reporting.
• Educated families about services, conducted tours, and promoted facility programs.

Manager - Mad Mex Restaurant

(2016-03 - 2019-01)

• Managed daily operations and led staff in providing exceptional customer service.
• Streamlined bar operations, reducing wait times and improving efficiency.
• Hired and trained new employees on compliance and customer service standards.
• Organized and executed large-scale events that boosted revenue and engagement.

BS - Information Technology - Strayer University

Pharmacy Technician - Pennco Tech

LPN Training - Lincoln Tech

GED - Willingboro High School