Brandon Blake

Detail-oriented administrative and customer relations professional with 15+ years of experience maintaining accurate records, managing documentation, entering and reviewing data, resolving customer inquiries, and working independently in remote and call center environments. Experienced using CRM systems, Microsoft Office, Google Workspace, and data management tools.

Dedicated Member Advocate II at Businessolver (2020-01 – 2025-09)

• Maintained accurate electronic records and documentation for employee benefit cases.
• Entered, reviewed, and updated customer information across multiple systems and databases.
• Verified eligibility, enrollment, and claims information while ensuring data accuracy.
• Managed large volumes of information while meeting quality and productivity standards.
• Worked independently in a remote environment while handling confidential customer data.
• Followed detailed written procedures and policies to resolve customer requests.

Dedicated Member Advocate at Businessolver (2018-01 – 2020-12)

• Reviewed and updated customer records while maintaining documentation accuracy.
• Entered and tracked information across CRM and benefits administration systems.
• Researched account issues and verified information for issue resolution.
• Managed multiple tasks while maintaining attention to detail and quality standards.

High School Diploma – Gateway High School