Catherine Maldonado

Administrative and operations professional with 20+ years of experience in office administration, customer service, records management, regulatory compliance, payroll, scheduling, personnel support, and project coordination. Experienced in handling confidential information, researching and resolving complex issues, maintaining accurate records, preparing reports and correspondence, and supporting customers, executives, schools, courts, municipalities, and business partners. Proficient in Microsoft Office 365 and case/records systems.

Bilingual in English and Spanish.

Customer Service Representative | Bilingual RS III - Florida Department of Revenue, Child Support Program - Orlando, FL

(2026-01)

• Access and update financial and non-financial child support case information in the Child Support Automated Management System (CAMS).
• Research and evaluate case information, assigned tasks, and customer documentation to determine appropriate case actions and resolve issues.
• Interview and assist customers in person, by telephone, and through web chat; provide bilingual English/Spanish assistance as needed.
• Coordinate with legal service providers, employers, other states, internal teams, and business partners to gather information and process case actions.
• Prepare for and attend court hearings as required, including guideline calculations, referrals, redirect orders, dismissals, and enforcement orders.
• Maintain confidentiality while handling sensitive case information and provide resolution assistance to walk-in customers.

AREA MANAGER - Desoto Line Services - NJ • OH • TN

(2024-01 - 2025-12)

• Directed daily operations for multiple utility vegetation management crews across three states.
• Managed hiring, onboarding, employee development, scheduling, weekly payroll, employee changes, and performance evaluations.
• Coordinated crew assignments, project schedules, client communication, and production goals while maintaining contract and safety compliance.
• Handled customer inquiries and complaints and maintained strong relationships with utility clients.

CUSTOMER SERVICE SPECIALIST - Desoto Line Services - New Jersey

(2024-01 - 2024-12)

• Inspected and documented utility transmission vegetation needs and notified property owners of pending work.
• Maintained detailed records of customer notifications and interactions with municipalities, public works, police flagging contacts, and shade tree commissioners.
• Supported storm restoration operations in the field and assisted with emergency crew dispatch.

CUSTOMER SERVICE SPECIALIST / PLANNER - Davey Tree Expert Company - New Jersey

(2012-01 - 2024-12)

• Inspected transmission and distribution rights-of-way, developed work plans, and researched property ownership using mapping applications and tax records.
• Educated homeowners regarding planned utility work, easements, vegetation requirements, and property access.
• Maintained detailed customer, municipal, public works, and compliance records and investigated vegetation-related outages.
• Assisted field supervisors with crew assignments, equipment, operational planning, compliance documentation, and storm restoration.

OFFICE ASSISTANT / FIELD COMPLIANCE - Davey Tree Expert Company - New Jersey

(2012-01 - 2015-12)

• Processed employee timesheets, payroll information, driving records, equipment compliance, databases, spreadsheets, and weekly/monthly reports.
• Maintained personnel records, processed employee status changes, scheduled drug testing, and supported hiring and onboarding.
• Ordered office and field supplies, maintained pesticide and regulatory records, and handled customer and municipal inquiries and work orders.
• Provided English/Spanish interpretation and translation assistance for agency forms, training, and testing.

ADMINISTRATIVE ASSISTANT - Cleveland Metropolitan Schools - Ohio

(2008-01 - 2012-12)

• Collected and submitted professional development and parent-training data accurately and within required deadlines.
• Created Word and Excel documents, charts, letters, forms, reports, bilingual brochures, and other administrative materials.
• Assisted with state and district reporting for student assessments and registrations and provided written and verbal English/Spanish translation.

EXECUTIVE ASSISTANT - The Smith & Oby Company - Ohio

(2007-01 - 2008-12)

• Supported project managers with submittals, transmittals, subcontract agreements, change orders, check requests, meeting minutes, permits, and project manuals.
• Maintained workers' compensation records and assisted departments with purchase orders and invoice processing.
• Provided advanced clerical support to the CEO and COO, including bids, blueprint orders, databases, scheduling, meetings, and document coordination.

PURCHASING PERSONNEL SECRETARY - Life Skills Center of Lake - Ohio

(2004-01 - 2007-12)

• Maintained staff records, processed employee status changes, scheduled interviews, and performed applicant reference checks.
• Performed advanced clerical and administrative duties supporting the principal and coordinating daily school office workflow.
• Purchased supplies, processed payments and invoices, maintained checkbook records, and coordinated graduation events.

INSTRUCTIONAL AIDE - Life Skills Center of Lake Erie - Ohio

(2003-01 - 2004-12)

• Maintained attendance records, contacted families regarding absences, prepared classroom materials, and supported daily administrative needs.

DEPUTY CLERK - Cleveland Municipal Court - Ohio

(2001-01 - 2003-12)

• Entered complaints submitted by police officers and civilians and maintained accurate court records.
• Assisted the judge in the courtroom, processed case results and fines, scheduled court dates, and prepared workhouse transportation paperwork.
• Performed clerical duties according to established court procedures while maintaining strict confidentiality.

Associate of Applied Business - Administrative Assistant - Bryant & Stratton College