Catrenia Morris

Experienced professional with a robust background in customer service, mental health support, and real estate. Proven ability to build strong relationships, manage customerservice operations, and provide effective support to individuals in crisis. Skilled in negotiation and problem-solving, with a track record of improving operational efficiency and enhancing client satisfaction.

Peer Support Specialist - Gulf Coast Center - Texas City, Texas

(2015-02 - 2016-09)

• Developed and implemented educational materials and programs to enhance peer support services, resulting in improved team efficiency and client satisfaction.
• Fostered positive client relationships through supportive environment creation and effective crisis intervention, promoting mental and emotional well-being.
• Led training sessions on mental health best practices, contributing to the professional development of staff and improved client care.

Sales Associate - Citi Trends - Texas City, TX

(2007-03 - 2008-12)

• Greeted customers and provided exceptional customer service.
• Tracked sales performance metrics to identify trends in market place.
• Maintained cleanliness of store environment including floors, windows, displays.
• Handled customer complaints in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Service Manager - Stein Mart - Webster, TX

(2006-05 - 2007-01)

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Developed and implemented strategies for providing excellent customer service experience.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Monitored staff performance to ensure adherence to customer service standards.

Short Sale Specialist - Back On Track Real Estate - Texas City, Texas

(2003-01 - 2006-08)

• Conducted extensive research into local real estate markets in order to better understand buyer needs.
• Negotiated with lenders to approve short sales and ensure compliance with regulations.
• Prepared detailed presentations outlining the benefits of investing in short sales versus foreclosures.
• Analyzed financial information of borrowers to determine eligibility for a short sale.
• Reviewed appraisals, tax returns, credit reports, and other documents required for a successful short sale.
• Collaborated with team members throughout the negotiation process in order to reach mutually beneficial outcomes for both buyers and sellers.
• Evaluated market trends to identify potential opportunities for investment in distressed properties.
• Managed communication between all parties involved in the transaction process.
• Ensured that all necessary paperwork was completed accurately prior to submitting it for approval.
• Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Merchandise Associate - Mervyn's Department Store - Clear Lake, TX

(2002-11 - 2003-06)

• Provided training and guidance for new employees in merchandising practices.
• Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
• Participated in physical inventories by counting merchandise stored in backroom areas.
• Executed markdowns according to established procedures while maintaining appropriate margins.
• Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
• Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
• Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
• Reorganized sales floor to optimize customer flow and improve product visibility.
• Placed prices and descriptive signage to enhance displays and promote items.

Sales Associate - Payless Shoe Source - Houston, Texas

(2002-05 - 2002-06)

• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.

High School Diploma - La Marque High School (1998-05)

Coursework - Marketing - Grand Canyon University

Coursework - Business Management - Grand Canyon University