Chalina Lofton

Trust and Wealth Management professional with over 10 years of experience supporting high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients through brokerage operations, investment account administration, retirement account servicing, client onboarding, regulatory compliance, and risk management. Experienced supporting more than 200 financial advisory firms and partnering directly with Financial Advisors. Proven ability to interpret complex documentation, resolve escalated client matters, manage risk, and deliver exceptional client experiences.

Associate Relations Advisor at LOWE'S CORPORATE (2023-04 – 2026-02)

• Managed complex investigations, policy interpretation, and risk mitigation activities requiring detailed documentation review and independent judgment.
• Partnered with legal, compliance, and business leaders to ensure adherence to federal and state regulations.
• Served as a subject matter expert and mentor, training advisors and leaders on compliance and best practices.

Talent Acquisition Coordinator II at LOWE'S CORPORATE (2022-05 – 2023-04)

• Supported recruitment activities for Corporate Finance, Technology, and Supply Chain organizations.
• Coordinated onboarding, candidate communications, compliance activities, and stakeholder engagement.

Case Manager – Executive Customer Relations at LOWE'S CORPORATE (2021-07 – 2022-05)

• Managed high-volume inbound call queues while maintaining compliance with company policies, service level agreements, and quality standards.
• Managed executive-level escalations requiring complex analysis, issue resolution, and stakeholder management.
• Built trusted relationships with customers and internal partners while delivering a high-touch service experience.
• Mentored new hires and served as a subject matter expert.

Investment Client Service Consultant – Wells Fargo Advisors at WELLS FARGO (2020-06 – 2021-07)

• Responded to high-volume inbound customer inquiries via phone, researching issues, providing solutions, and ensuring first-call resolution whenever possible.
• Supported account administration, retirement account servicing, regulatory agreements, and investment policy documentation.
• Served as liaison between Wells Fargo Advisors and First Clearing Corporation business partners.
• Monitored compliance metrics and coached offshore partners to improve operational performance.

Sr. Client Management Associate – Wealth Management at CAPTRUST (2019-01 – 2019-11)

• Supported five Financial Advisors serving HNW and UHNW clients through account administration and client servicing.
• Collaborated with advisors to onboard clients with Pershing, Schwab, TD Ameritrade, and Fidelity.
• Managed client records, documentation, asset transfers, and ongoing account maintenance activities.
• Reviewed client documentation and account records for accuracy, completeness, and compliance.

Securities Operations Specialist 3 – Investment Fiduciary Services at WELLS FARGO (2016-07 – 2019-01)

• Supported more than 200 financial advisory firms through Separately Managed Account (SMA) operations and investment account administration.
• Partnered with Financial Advisors, including advisors without Client Associates, to provide operational support and account servicing.
• Facilitated account implementations, transitions, documentation reviews, and process improvements while maintaining compliance.

Sr. Client Service Officer – Treasury Management at WELLS FARGO (2016-01 – 2016-07)

• Provided support to Relationship Managers and Associates regarding treasury management platforms and client access.
• Resolved complex client escalations and technical issues while maintaining service excellence.

Brokerage Services Lead – Client Services at WELLS FARGO (2011-11 – 2015-12)

• Managed a high volume of inbound customer service calls while delivering timely, accurate, and customer-focused resolutions.
• Processed IRA money movement requests while ensuring compliance with IRS regulations.
• Served as a subject matter expert for client onboarding, funding operations, distributions, contributions, and reinvestments.
• Reviewed policies and procedures and provided guidance to advisors and clients.

Bachelor of Science in Human Resource Management – Purdue Global University

Associate of Arts – Central Piedmont Community College