Associate Relations Advisor at LOWE'S CORPORATE (2023-04 – 2026-02)
- Managed complex investigations, policy interpretation, and risk mitigation activities requiring detailed documentation review and independent judgment.
- Partnered with legal, compliance, and business leaders to ensure adherence to federal and state regulations.
- Served as a subject matter expert and mentor, training advisors and leaders on compliance and best practices.
Talent Acquisition Coordinator II at LOWE'S CORPORATE (2022-05 – 2023-04)
- Supported recruitment activities for Corporate Finance, Technology, and Supply Chain organizations.
- Coordinated onboarding, candidate communications, compliance activities, and stakeholder engagement.
Case Manager – Executive Customer Relations at LOWE'S CORPORATE (2021-07 – 2022-05)
- Managed high-volume inbound call queues while maintaining compliance with company policies, service level agreements, and quality standards.
- Managed executive-level escalations requiring complex analysis, issue resolution, and stakeholder management.
- Built trusted relationships with customers and internal partners while delivering a high-touch service experience.
- Mentored new hires and served as a subject matter expert.
Investment Client Service Consultant – Wells Fargo Advisors at WELLS FARGO (2020-06 – 2021-07)
- Responded to high-volume inbound customer inquiries via phone, researching issues, providing solutions, and ensuring first-call resolution whenever possible.
- Supported account administration, retirement account servicing, regulatory agreements, and investment policy documentation.
- Served as liaison between Wells Fargo Advisors and First Clearing Corporation business partners.
- Monitored compliance metrics and coached offshore partners to improve operational performance.
Sr. Client Management Associate – Wealth Management at CAPTRUST (2019-01 – 2019-11)
- Supported five Financial Advisors serving HNW and UHNW clients through account administration and client servicing.
- Collaborated with advisors to onboard clients with Pershing, Schwab, TD Ameritrade, and Fidelity.
- Managed client records, documentation, asset transfers, and ongoing account maintenance activities.
- Reviewed client documentation and account records for accuracy, completeness, and compliance.
Securities Operations Specialist 3 – Investment Fiduciary Services at WELLS FARGO (2016-07 – 2019-01)
- Supported more than 200 financial advisory firms through Separately Managed Account (SMA) operations and investment account administration.
- Partnered with Financial Advisors, including advisors without Client Associates, to provide operational support and account servicing.
- Facilitated account implementations, transitions, documentation reviews, and process improvements while maintaining compliance.
Sr. Client Service Officer – Treasury Management at WELLS FARGO (2016-01 – 2016-07)
- Provided support to Relationship Managers and Associates regarding treasury management platforms and client access.
- Resolved complex client escalations and technical issues while maintaining service excellence.
Brokerage Services Lead – Client Services at WELLS FARGO (2011-11 – 2015-12)
- Managed a high volume of inbound customer service calls while delivering timely, accurate, and customer-focused resolutions.
- Processed IRA money movement requests while ensuring compliance with IRS regulations.
- Served as a subject matter expert for client onboarding, funding operations, distributions, contributions, and reinvestments.
- Reviewed policies and procedures and provided guidance to advisors and clients.
