Chameka Brooks
Detail-oriented healthcare administrative professional with 10+ years of experience in data entry, insurance verification, and revenue cycle operations, known for accurate records, strict HIPAA compliance, and steady, empathetic client service in a 100% remote setting.
Talent
LandoverMember since November 15, 2026
Medical record data entryAccounts managementRemote customer serviceDatabase and spreadsheet entriesClient escalationsExcelSorting, filtering, and cleansing dataHIPAA complianceFive9REVEAL EMSCMRMS TeamsGlobalProtect VPNData EntryInsurance VerificationMedical BillingClient RelationsCustomer Support
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Medical record data entryAccounts managementRemote customer serviceDatabase and spreadsheet entriesClient escalations
About
Over a decade of hands-on experience in healthcare administration, medical record data entry, accounts management, and remote customer service. Experienced in entering, verifying, and maintaining records with accuracy and efficiency.
Experience
MTM, Inc. | Remote | Customer Care Representative (Remote CSR) | Aug 2026 – Present
- Enter and update benefit information in company databases and spreadsheets, processing 50–65 records daily with 95% accuracy while maintaining high productivity and strict accuracy standards.
- Ensure all customer records, call notes, and demographic entries strictly adhere to HIPAA and internal compliance guidelines.
- Maintain top-tier performance metrics in a 100% remote working environment, including handling client escalations with empathy and resolving them promptly.
- Manage electronic healthcare databases, entering and updating sensitive client billing records, claim details, and reimbursement documentation across 3,000 patient files.
- Conduct routine data verification audits to identify and rectify record discrepancies, ensuring seamless database accuracy, and manage large Excel spreadsheets — sorting, filtering, and cleansing data to keep records accurate and up to date.
- Protect confidential healthcare information and maintain confidential records in compliance with federal regulations and privacy policies.
- Processed and maintained accounts receivable databases, accurately inputting financial records, payment logs, and client billing files.
- Systematically organized and cross-checked database entries across multi-departmental platforms.
- Managed electronic prescription databases, verifying patient profiles, insurance information, and medication data with strict precision.
- Upheld patient confidentiality and compliance in accordance with HIPAA standards.
- Logged and managed client interactions in remote database software while training team members on accurate data logging procedures.
Education
Bachelor of Science - Cybersecurity - Southern New Hampshire University
Associate of Science - Healthcare Administration
Skills
insurance verificationand revenue cycle operationsknown for accurate recordsstrict HIPAA complianceand steady
