Yamin Watson

Reliable customer service and admin professional who has spent years keeping schedules, client communication, and daily operations running smoothly, both remote and in person. Quick to solve problems, comfortable managing a busy phone line and inbox, and steady under pressure. Experienced with CRM platforms including GoHighLevel, calendar and travel coordination, dispatch, and appointment management, with a customer-first approach built from years of hands-on client and phone support across different industries.

Customer Service Manager - MANJAE Health & Wellness - Houston, Texas

(2021-01)

Formerly Manjae Cosmetics LLC

• Managed the full client lifecycle by phone, text, and email including booking, confirmations, reminders, rescheduling, and follow-up.
• Served as the main point of contact for client questions and concerns, resolving issues quickly to protect satisfaction and repeat business.
• Maintained accurate client records, consent forms, and visit notes in a CRM system (GoHighLevel) while safeguarding confidentiality.
• Handled day-to-day administrative work as sole business owner, including data entry, scheduling, calendar management, and recordkeeping.
• Upheld sanitation, hygiene, and industry compliance standards while delivering client services.

Operational Manager - Johnson & Johnson - Houston, Texas

(2019-01 - 2021-12)

Contract position

• Coordinated calendars, schedules, and travel logistics for staff.
• Maintained records, reports, and applicant documentation.
• Supported recruiting, screening, and onboarding workflows.

Administrative Coordinator - Baker Hughes Lufkin Automation - Houston, Texas

(2018-01 - 2019-12)

Contract position

• Kept materials moving between receiving, storage, and the floor.
• Processed purchase orders, matched deliveries, and updated inventory for accuracy.
• Scheduled internal runs and adjusted routes to hit deadlines.
• Prepared and maintained packing lists and inventory logs.

Administrative Assistant - Portfolio Resident Services - Houston, Texas

(2016-01 - 2018-12)

Contract position

• Managed calendars, travel planning, and expense tracking for CEO.
• Coordinated recruiting tasks including resume screening, interview scheduling, and onboarding packets.
• Handled inboxes, follow-ups, and invoice processing with strong attention to detail.

Administrative Assistant - Clean Harbors Exploration - Houston, Texas

(2014-01 - 2016-12)

Contract position

• Provided front office support including phones, reception, mail handling, and document scanning.
• Processed employee expenses and reconciled reports in line with policy.
• Resolved customer inquiries and issues in person and over the phone.

Business Management - Business Management - ITT Technical Institute

Esthetics Program - Esthetics - Aveda Institute