Cody Deopp

Dynamic sales professional with a proven track record at Guitar Center, achieving an 18% increase in sales. Skilled in upselling and customer service, I excel in training and mentoring new hires while fostering positive customer relationships. My expertise in music equipment complements my ability to mediate disputes effectively.

Sales Associate - Guitar Center

(2020-01)

• Trained new hires on company procedures, product knowledge, and customer service expectations.
• Handled cash register transactions efficiently and accurately.
• Created eye-catching merchandise displays to attract customer attention.
• Occasionally performed tutoring duties for novice and intermediate level guitar players.
• Developed lesson plans for new students interested in learning music theory.
• Met sales quotas in regards to music equipment such as sound systems, amplifiers, and instruments and increased sales by 18% according to company data.

Customer Service Representative - Life Grocery

(2019-01 - 2020-12)

• Managed difficult customer situations with professionalism and empathy.
• Processed orders at the rate of 150 per day, prepared correspondences, and completed required documentation.
• Acquired knowledge of various health supplements of our vast supply of over 300 health products to better implement expertise to new and prospective consumers.
• Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
• Engaged in customer correspondence via email, phone, and in-person ensuring customer satisfaction quotas were always met.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative - Goodwill of North Georgia

(2014-01 - 2018-12)

• Answered over 200 customer inquiries via phone, email, and chat.
• Managed difficult customer situations with professionalism and empathy.
• Offered personalized recommendations based on customer preferences or past purchase history.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Followed up on unresolved cases to keep customers informed of progress towards solution.
• Collaborated with other departments to ensure prompt resolution of customer concerns.

Diploma - Marietta High School (2014-05)

Bachelor of Science (B.S.) - Logistics - Kennesaw State University (2020-05)