Craig Birth

Solutions‑oriented operations and customer experience leader with extensive experience driving service excellence, optimizing workflows, and developing high‑performing teams across healthcare, retail, and service environments. Recognized for identifying operational gaps, implementing scalable process improvements, and improving satisfaction, compliance, and financial outcomes. A trusted mentor skilled at strengthening team culture, aligning cross‑functional stakeholders, and translating organizational goals into actionable, measurable results.

I’m a versatile operations and customer experience leader with a background that spans retail management, patient support, scheduling, and workflow coordination. I’ve built my career on delivering operational excellence while leading teams with clarity and accountability. My experience at Personal RX strengthened my ability to manage time‑sensitive requests, communicate clearly under pressure, and support people who rely on accuracy and timely service.

Across every role, I’ve been the person who brings structure to fast‑moving environments, keeps details organized, and ensures customers, patients, and internal teams receive the highest level of service. I take pride in being adaptable, dependable, and committed to helping teams operate smoothly and successfully.

Connecticut School Of Broadcasting - Communications