Crispin Hawkins

Results-driven sales and operations leader with experience in business development, client relationship management, team leadership, and program growth. Proven ability to build trust with stakeholders, identify customer needs, communicate value, and manage complex initiatives in fast-paced environments. Bringing a strong background in revenue generation, staff development, cross-functional collaboration, and customer retention, with a track record of creating measurable business impact.

Seeking a relationship-driven sales, account management, or business development role with strong growth potential.

Aquatics Director at Addison Penzak JCC (2024-03 – Present)

• Lead department operations, staffing, programming, member experience, facility coordination, and safety compliance for a high-volume community facility.
• Manage an approximately $300K departmental budget and oversee scheduling and payroll for approximately 75 active employees.
• Recruited, trained, and developed more than 100 lifeguards, instructors, and coaches, maintaining annual staff turnover below 10%.
• Instructed approximately 180 American Red Cross certifications.
• Launched new programs and expanded existing programming, increasing participation across key fee-based programs.
• Automated program registration and improved member communication, reducing administrative workload and creating a more efficient customer experience.
• Improved scheduling, shift coverage, and facility coordination, reducing uncovered shifts, recurring staffing disruptions, and avoidable pool closures.

Aquatics Fitness and Operations Manager at Addison Penzak JCC (2023-07 – 2024-03)

• Managed department-wide leadership functions during the Aquatics Director’s tenure gap, ensuring operational stability across personnel management, program delivery, and membership services.
• Oversaw day-to-day administrative tasks, including staff deployment, performance monitoring, and the enforcement of safety compliance and technical troubleshooting.
• Evaluated key performance indicators related to safety incidents, response efficiency, and facility throughput to drive data-informed operational optimizations.
• Partnered with executive management to integrate safety enhancements and facilitate the execution of large-scale organizational initiatives and community events.

Head Lifeguard at Addison Penzak JCC (2023-01 – 2023-07)

• Provided strategic oversight of lifeguard operations, delivering high-impact coaching and leadership to cultivate a high-performance frontline team.
• Orchestrated personnel scheduling and shift management while maintaining rigorous staff accountability through consistent performance monitoring.
• Led comprehensive emergency-preparedness programs, including technical skill evaluations and the execution of institutional safety protocols.
• Optimized facility operations by monitoring environmental conditions and ensuring adherence to professional first-responder and safety standards.

Age Group Coach at PEAK Swimming (2019-12 – 2022-02)

• Orchestrated comprehensive training for a competitive youth swim program, managing athlete preparation for over 30 annual meets.
• Analyzed individual development metrics and competitive trends to refine technical training methodologies and practice priorities.
• Facilitated consistent communication with stakeholders regarding program logistics, registration requirements, and performance expectations.

Head Coach at Lynbrook High School (2019-08 – 2022-11)

• Managed comprehensive team operations for 24 student-athletes, focusing on individualized skill acquisition, tactical strategy, and the cultivation of a high-performance program culture.
• Analyzed performance metrics and visual data from competitions to identify strategic development opportunities and refine technical coaching methodologies.
• Enhanced program participation and institutional engagement while maintaining a rigorous focus on student-athlete academic integrity and accountability.

Bachelor of Science in Economics – San Jose State University

Liberal Arts in Science and Math – West Valley College