Crystal Blaisdell
Customer Service Manager
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About
Equipped with an associate's degree in Criminal Justice Forensic Science, I bring a unique blend of analytical rigour, ethical judgement, and crisis management skills to the professional sector. My academic background has trained me to evaluate complex information, adhere to strict regulatory standards, and communicate effectively in high-pressure environments. I am now seeking a dynamic professional role where I can apply these versatile problem-solving abilities to contribute to organizational success, compliance, or risk management.
Experience
Customer Service Manager - McLean's Ole Time Cafe
(1999 - 2022)
- Staff Scheduling: Creating weekly work rotas, managing shift swaps, and approving time-off requests while balancing labor costs against service needs.
- Customer Service & Issue Resolution: Greeting guests, managing reservations, and personally handling customer complaints or special requests to ensure a positive experience.
- Inventory Management: Monitoring stock levels, ordering food and supplies (linens, cleaning products), and managing vendor relationships to prevent shortages or waste.
- Recruitment and Hiring: Writing job descriptions, interviewing candidates, and hiring both kitchen and service staff.
- Training: Onboarding new hires and providing ongoing coaching for existing staff on service standards, food safety, and point-of-sale (POS) systems.
- Performance Evaluation: Appraising staff performance, conducting reviews, and disciplining or retraining employees when necessary.
- Payroll: Tracking employee hours, verifying timesheets, and ensuring staff is paid accurately and on time.
- Health and Safety Standards: Ensuring the restaurant strictly follows local health department regulations, food safety protocols, and hygiene standards.
- Facility Maintenance: Coordinating repairs for kitchen equipment, managing pest control and ensuring general cleanliness.
Education
Associate's degree - Criminal Justice-Forensic Justice - Nash Community College (2023 - 2026) Rocky Mount, NC
High School Diploma - Penn Foster High School (2013)
