Crystal Murray

Transforming vendor relationships into strategic partnerships that deliver results

Vendor Manager - Senior - Cambia Health Solutions - Portland, OR

(2021-06)

Strategic leader overseeing critical vendor partnerships that drive operational excellence and deliver measurable value across health plan operations. Champion performance management through rigorous oversight of KPIs, SLAs, and performance guarantees, ensuring accountability and continuous improvement. Lead enterprise-level vendor strategy and business development, encompassing opportunity assessment, RFI/RFP development, proof-of-concept evaluation, and business case development and presentation.

Skilled in contract negotiation and vendor governance, with a proven ability to elevate partner performance, optimize service delivery, and expand strategic capabilities that advance organizational goals.

Consumer Experience Manager - Pharmacy - Cambia Health Solutions - Portland, OR

(2016-06 - 2021-06)

Directed strategic oversight of the contracted Pharmacy Benefit Manager (PBM) to ensure regulatory compliance, benefit accuracy, and exceptional customer experience. Partnered with internal and external stakeholders to drive quality assurance and operational excellence across all pharmacy programs. Managed a portfolio of improvement initiatives and provided leadership support for PBM implementations, delivering measurable enhancements in performance, compliance, and member satisfaction.

Business Process Manager - Pharmacy - Blue Cross of Idaho - Boise, ID

(2009-11 - 2021-06)

Served as the primary liaison between the business and the Pharmacy Benefit Administrator (PBM), driving alignment across operations, governance, and member experience. Played a pivotal role during the implementation of the Affordable Care Act, leading cross-functional readiness for contracts, policies, and oversight processes to maintain operational and regulatory excellence.

Associates of Applied Science - Biology - Laramie County Community College