Dallas Goins

Amazon L4 Area Manager at a Sub Same Day (SSD) fulfillment center and the highest-tenured leader on shift — having learned and run every department at SNC2 (Dispatch, Inbound, and Outbound). Repeatedly ran the entire building across multiple shifts, at times owning all three departments simultaneously while still hitting every shift goal. Proven ability to operate a level above role — driving throughput (TPH/UPH), holding quality (DPMO) within Southeast Region SSD goals, and executing on-time CPT adherence on Back-Half Nights.

Backed by a supply chain management degree and data-analytics experience, with a track record of coaching hourly Associates, standardizing shift processes, and balancing rate against quality under night-shift constraints.

Area Manager (L4), Operations at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2024-04 – Present)

Outbound — Back-Half Nights at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2026-08 – Present)

• Manages wave releases and work prioritization across the Outbound path — Pick, Pack, SLAM, and Ship Dock — sequencing volume against carrier cut schedules to keep the shift dispatch-ready.
• Executes CPT adherence against a <1% miss goal, coordinating fluid loading and trailer dispatch to protect on-time carrier departures.
• Drives Pick UPH toward 250+ and Pack UPH toward 300+ without degrading quality, flexing labor between paths based on bottleneck identification and wave timing.
• Coaches hourly Associates plus a Process Assistant and Problem Solver, using Apollo audits and Atlas defect tracking to hold Outbound DPMO within Southeast Region SSD goals.

Inbound at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2025-03 – 2026-08)

• Managed up to 15 Nike AR Stow Associates, 2 VNA Stowers, and 4 support Waterspiders at 15K+ nightly volume, scaling headcount to incoming work.
• Lifted shift TPH from 120+ to 135+ over a 4-week span, balancing throughput gains against quality across 8 DPMO categories.
• Held 7 of 8 quality metrics within Southeast Region SSD goals and led root-cause reduction on the shift's top defect priority via Atlas and Apollo.
• Cleared dwelling trailers and managed yard fluidity on high-volume nights to prevent upstream delays.

Dispatch at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2024-06 – 2025-03)

• Owned the customer-facing Dispatch operation — driving on-time last-mile flow through Induct, Pick to Buffer, Stow, and Stage to ensure packages reached their destinations within promise.
• Coordinated Flex driver dispatch and package hand-off for direct-to-customer delivery, managing Problem Solving and RTS (Return to Station) exceptions to keep the operation on schedule while completing L4 training.
• Delivered the highest Dispatch TPH of the year at 73.4 (+5% MoM, beating OP2 by 6%+ in September) and reached 77.5 TPH vs. competing shifts (+11 points, 17.4% growth), while developing the team beyond their department.
• Delivered #1 building-wide Dispatch quality — sustained a 26 BPS YTD miss rate (BHN shift average) with the fewest misses building-wide: 12,338 units (incl. a High-Impact November SEV) vs. 19,015 for the next-closest shift; excluding the SEV, just 4,625 misses vs. 6,159 for the nearest shift.

Account Associate — Client Development, Media & Entertainment at The NPD Group (2022-08 – 2023-01)

• Delivered day-to-day data insights and tactical support using market research data; managed weekly, monthly, quarterly, and annual client deliverables.
• Contributed to the Holiday Toys Project (top-seller forecast across major retailers) and was recognized for updating the historical data archive.

Supplemental Instructor at North Carolina A&T State University (2018-08 – 2022-05)

• Planned and led instruction, facilitated classroom discussion, and held office hours to advise and support students in higher-level math courses.

Cadet Squadron Commander at Air Force ROTC (2018-08 – 2022-02)

• Directed weekly training execution and coordinated goals across two flights of 10+ cadets; mentored Flight Commanders through their transition into leadership.

B.S. in Supply Chain Management – North Carolina A&T State University (2018 – 2022-05)