Deborah Routon

Results-oriented Manager engages with clients to help establish rapport. Proven track record of building client-patient relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Follow Up Manager - OrthoBoost Marketing/ Orthopatients - Pensacola, FL - Remote

(2022-03)

• Adhered to standards of quality and service as well as all compliance requirements.
• Served clients with knowledgeable, friendly support at every stage of the practice growth model.
• Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Streamlined appointment setting process for improved client experience and higher retention rates.
• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
• Acted as first point of contact and set appointments for prospective clients.

Physician Liaison / Remote - Signature MD - San Francisco, CA - Remote

(2020-05 - 2022-03)

• Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
• Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
• Documented all correspondence with practitioners' office staff and kept accurate records using HubSpot.
• Partner with Physicians entering into the concierge medicine business model and connect directly with patients to transition their care.
• Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.

Practice Marketing Manager - Vein Associates Of Texas - San Antonio, TX

(2017-08 - 2020-05)

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Generated reports detailing campaign performance, customer engagement and engagement trends.
• Developed consumer-tailored print marketing materials for targeted distribution.
• Met with referring doctors to gain exposure to the practice.

Practice Manager - Beaty Facial Plastic Surgery - Atlanta, GA

(2015-09 - 2017-08)

• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed close working relationships with front office and back office staff.
• Boosted staff morale by offering constructive feedback and specific direction.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Addressed and remedied all patient or team member issues.
• Trained interns and newly hired team members on office procedures and computer system.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Bachelor of Arts - Education - Southwestern Oklahoma State University (1996-05)