Deepak Raj

13+ years of Experience in IT Industry, expertise in HR Operations, Generalist role, strategic HR initiatives, Project Management and Office Administration which attain a hands-on exposure in handling international assignments and people management spread across regions. Proven ability to build strong relationships with stakeholders, Ability to simplify process using Agile Methodology to achieve targets and provide Complex problem resolution.

Assistant Manager- HR Operations & Recruitment/ Talent Acquisition - KRE Inc, USA - USA

(2025-10)

• Play a key role in managing change during critical initiatives like mergers, restructures, or digital transformations—ensuring teams stay aligned and supported.
• Managed end-to-end U.S. HR operations, including onboarding, I-9, E-Verify, employee documentation, HRIS administration (Ceipal, Oorwin, GreyHR), SSN assistance, and offboarding while ensuring compliance with U.S. labor laws.
• Administered employee benefits, including medical, dental, vision, 401(k), PTO, sick leave, leave management, and insurance enrollments/terminations, while addressing employee queries and ensuring policy compliance.
• Supported payroll processing by validating employee timesheets, coordinating with Finance, and ensuring accurate payroll inputs, reimbursements, and benefits administration.
• Developed, implemented, and maintained HR policies, SOPs, compliance documentation, and employee records aligned with organizational objectives and U.S. employment regulations.
• Served as the primary HR point of contact for employee relations, policy interpretation, compensation, benefits, performance support, and HR compliance.
• Maintained accurate employee data and HR dashboards, ensuring data integrity, confidentiality, reporting accuracy, and actionable workforce insights.
• Partnered with business leaders to support workforce planning, talent acquisition, employee engagement, retention, succession planning, and leadership development initiatives.
• Coordinated cross-functional HR initiatives, employee onboarding, workforce data validation, offer management, and HR process improvements to support business growth.
• Managed multiple HR projects by developing project plans, tracking milestones, identifying risks, preparing executive reports, meeting minutes (MOM), and ensuring timely execution.
• Collaborated with staffing teams, vendors, and stakeholders to support resource planning, client onboarding, project tracking, and workforce growth initiatives.
• Managed vendor relationships, negotiated MSAs, SOWs, Purchase Orders (POs), and HR service agreements while improving operational efficiency and controlling costs.
• Utilized HR analytics and workforce metrics to identify trends, support business decisions, improve employee experience, and enhance HR service delivery.
• Coordinated internal projects using Jira and prepared executive communications, MOUs, policy documents, reports, and business correspondence while maintaining strict confidentiality.
• Benefits management like 401k, PTO, Sick Leave, Insurance Health, Dental and Vision enrollment and termination management addressing queries related to benefits management

Assistant Manager- HR Operations & Recruitment/ Talent Acquisition - CBC Inc, Reston VA, USA - Reston, VA, USA

(2021-07 - 2025-07)

• Managed end-to-end U.S. HR operations, including onboarding, I-9, E-Verify, SSN assistance, benefits enrollment, employee documentation, and HRIS administration using Ceipal, Oorwin, and GreyHR.
• Supported payroll administration through ADP by validating employee timesheets, coordinating with Finance, and ensuring accurate payroll inputs, reimbursements, and benefits processing.
• Developed and maintained HR policies, SOPs, and procedures in compliance with U.S. labor laws, including FMLA, ADA, OSHA, and organizational policies.
• Administered employee benefits, including medical, dental, vision, 401(k), PTO, sick leave, and insurance enrollments/terminations while providing employee support.
• Maintained confidential HR dashboards, workforce reports, and employee records, leveraging HR data and analytics to support business decisions and workforce planning.
• Collaborated with business leaders and cross-functional teams to support HR initiatives, workforce planning, compensation analysis, employee engagement, and organizational objectives.
• Managed multiple HR projects by developing project plans, tracking milestones, identifying risks, and ensuring timely execution of deliverables.
• Coordinated employee data validation, onboarding activities, documentation, offer management, and HR process improvements to ensure operational efficiency and compliance.
• Partnered with staffing teams and external vendors to support client onboarding, workforce planning, resource tracking, and business growth initiatives.
• Served as the primary point of contact for vendor management, including MSA, Purchase Order (PO), contract coordination, and vendor negotiations.
• Prepared executive communications, meeting agendas, MOMs, MOUs, reports, and tracked action items to ensure effective stakeholder communication.
• Provided HR guidance on employee relations, compensation, benefits, compliance, and performance-related matters to employees and business stakeholders.
• Utilized Paylocity prior to the implementation of Ceipal HRMS/ATS to support HR operations and employee lifecycle management.

HR Manager - ICT Systems Pvt Ltd.

(2019-08 - 2021-05)

As a HR Manager, I led talent acquisition and HR operations for IT and handling all the immigrations activities. My role involved aligning HR strategies with business objectives, improving workforce effectiveness, and partnering with senior leadership to drive organizational growth. This role enhanced my ability to drive HR initiatives that support business goals, foster strong stakeholder partnerships, and deliver impactful talent solutions in a dynamic environment.

• Spearheaded HR initiatives that supported business growth and operational excellence, ensuring alignment with Inhouse Client's objectives.
• Collaborated with senior leadership to drive workforce strategies that addressed business needs, including talent acquisition, retention, and leadership development.
• Onboarding US Employees, i9, Everify, Orientation, and Benefits Management.
• Manage and maintain employee data within Oracle Fusion HCM, ensuring accuracy, confidentiality, and compliance with HR policies.
• Configure and support SAP HCM modules such as Core HR, Talent Management, Absence Management, and Payroll and Adjustment for leaves and FMLA.
• Fostered a robust talent pipeline by developing and executing programs aimed at leadership development and succession planning.
• Enrollment for Medical Insurance and 401(k) enrollments and Terminations.
• Developed employee engagement initiatives that improved retention rates and reduced turnover, particularly in high-demand IT and call center roles.
• Actively engaged with senior leadership to provide strategic HR insights and align hiring initiatives with business goals using Workday HCM tool.
• Handled internal project by assigning ticket to the technical team using jira tool as project manager.
• Delivered cost savings by optimizing vendor relationships and reducing operational expenses in HR service delivery.
• Collaborate with stakeholders to gather and document requirements related to student onboarding, application processing, and visa support for USA-bound students.
• Analyze the end-to-end student journey, from inquiry to university enrollment, and identify areas for improvement.